Kyocera ECOSYS P5026cdw

J0501/J0502: No paper feed from cassette

Condition: The paper does not arrive at the registration section

After the paper feed clutch turns on during paper feed from cassette 1-2, the paper leading edge comes out from the cassette but the next sensor does not turn on.

Step	Check description	Assumed cause	Measures
1	Checking the paper feed roller	The conveying function of the paper feed roller is not enough.	Clean the surface of paper feed roller. Replace if worn out.
2	Checking the pressure release lever and the retard holder	The press-release lever and the retard holder are attached oppositely.	Reattach the pressure release lever and the retard holder.
3	(When the paper skew occurs) Relocating the paper width guides	The locations of the paper width guides do not fit with the paper size.	Relocate the paper width guides to fit them with the paper size.
4	(When the paper skew occurs) Checking the actuator and the spring	The actuator does not operate normally.	The actuator or the spring is deformed. If the actuator does not normally operate, replace it.
5	(When the paper skew occurs) Checking the conveying guide	The paper is caught with the conveying guide.	Reattach the paper conveying guide. Remove or replace the conveying guide if there are burrs on the conveying guide surface.
6	(When the paper skew occurs) Checking the paper path	The paper is caught with a piece of paper, etc.	Remove any paper or foreign objects on the paper path and remove the burrs on the parts such as the guide or the actuator.
7	Checking the main/engine PWB	The wires on the main/ engine PWB are not correctly connected, or the main/engine PWB is faulty.	Reconnect the wires on the engine PWB. Then, repair or replace them if pinched by the wire or if they have any damage. When not repaired, replace the main/engine PWB.

Condition: The paper does not arrive at the paper feed roller.

After the paper feed clutch turns on during paper feed from cassette 1-2, the paper leading edge does not come out from the cassette, or the next sensor does not turn on.

Step	Check description	Assumed cause	Measures
1	Relocating the paper width guides	The locations of the paper width guides do not fit with the paper size.	Relocate the paper width guides to fit them with the paper size.
2	Checking the pressure spring for the pickup roller	The conveying function of the pickup roller is not enough.	Reattach the spring for the pickup roller if it comes off. If deformed, replace it.
3	Checking the pickup roller	The conveying function of the pickup roller is not enough.	Clean the pickup roller surface. If worn down, replace it
4	Checking the retard guide	The retard guide is hooked with the other part, so the load increases.	Remove the retard guide. Then, reattach it while the cassette is inserted into the main unit. Or, replace the retard guide.
5	Checking the paper feed shaft and the pin	The paper feed roller does not rotate because the shaft or the pin for the paper feed roller are not correctly attached.	Reattach the paper feed shaft and the pin. Then, replace them if deformed.
6	Checking the paper feed clutch	The paper feed clutch is not connected, so the paper feed roller does not rotate.	Reattach the paper feed clutch and reconnect the wire. Then, replace them if not repaired.
7	Checking the gear	The drive from the paper feed motor is not transmitted.	Replace the parts if there is a fault such as deformation in the gear, etc. inside the drive unit.

Condition: The paper stops at the paper feed roller.

After the paper feed clutch turns on during paper feed from cassette 1-2, the next sensor does not turn on since the paper stops at the paper feed roller.

Step	Check description	Assumed cause	Measures
1	Checking the paper path	The paper is caught with a piece of paper, etc.	Remove any paper or foreign objects on the paper path and remove the burrs on the parts such as the guide or the actuator.
2	Checking the paper feed roller	The conveying function of the paper feed roller is not enough.	Clean the surface of paper feed roller. Replace if worn out.
3	Checking the pressure release lever and the retard holder	The press-release lever and the retard holder are attached oppositely.	Reattach the pressure release lever and the retard holder.
4	Checking the clutch	The clutches do not engage so the paper feed roller does not rotate.	Reattach the paper feed clutch and reconnect the wire. If not repaired, replace it. (Cassette 1: paper feed clutch, Cassette 2: paper feed clutch)

Advance checkpoints at no paper feed from the cassette

After the paper feed clutch turns on during paper feed from cassette 1-2, the next sensor does not turn on after passing the certain time.

Step	Check description	Assumed cause	Measures
1	Checking the paper	The cut-end of the paper is crushed.	Fan the paper well and load it by reversing the paper direction
2	Checking the paper	The paper leading edge is bent.	Remove the bent paper.
3	Checking the paper	The paper is curled downward or wavy.	Correct the paper, or replace it. If it is difficult to replace the paper, relocate the leading end of the paper and the tailing end or reload paper upside down.
4	Checking the paper	Unspecified papers are used.	Explain to the user to use the paper within the specifications.
5	Checking the paper	foreign objects are on the paper.	Remove the paper with foreign objects.