Kyocera ECOSYS P5026cdw

5. Paper jam caused by improperly loaded paper in the cassette or the paper deck

Step	Check description	Assumed cause	Measures
1	Relocating the paper width guides	The locations of the paper width guides do not fit with the paper size.	Relocate the paper width guides or the MP paper width guides along the paper size when the paper skew or the paper creases occur.
2	Checking the paper	The paper fanning is not enough.	Fan paper and reload it in the paper source. If a part of the paper is bent, remove it.

6. Paper jam due to the inferior paper

Step	Check description	Assumed cause	Measures
1	Checking the paper	Unspecified papers are used.	Explain to the user to use the paper within the specifications

7. Paper jam caused by the conveying rollers or the paper feed pulleys

Step	Check description	Assumed cause	Measures
1	Cleaning the roller	The roller is dirty.	Check if the conveying rollers or the pulleys have no paper dust, toner, foreign objects, diameter change or frictional wear and clean their surface. If they have a diameter change or frictional wear, replace the parts.
2	Checking the clutch	The clutch does not operate normally.	Check if the relative motors operate normally. If the clutch does not operate normally, go to the next step. (If the motor operation is faulty, perform the proper measures depending on the jam code.)
3	Checking the clutch	The clutch is not correctly attached, is not correctly connected, or the foreign objects adhere on the clutch.	Check if the connector is securely connected to the clutch, the clutch is correctly attached, and there are no foreign objects on the clutch. Then, perform the proper measures if necessary.
4	Replacing the clutch	The clutch is faulty.	If the clutch does not operate normally after reattaching and reconnecting, or if the clutch is rusted, replace it. (Use the individual clutch or the unit containing the clutch.)
5	Checking the bushing	The bushing is dirty.	Clean the roller's shaft or the bushing when the load is applied to the rotation of the conveying rollers due to dirt on them.
6	Checking the spring	The spring comes off.	Check if the spring came off, or if it adequately presses the roller or the pulley, and reattach it if necessary.