Kyocera ECOSYS M4125idn
Troubleshooting. Error Messages 1
1. "Check the document processor" appears
Closing of the document processor cannot be detected.
| Step | Check description | Assumed cause | Measures |
|---|---|---|---|
| 1 | Executing U244 | The DP opening/closing switch does not operate properly. | Execute U244 [Open]. If the DP opening/ closing switch does not operate properly, reattach it and reconnect the connector. If not repaired, replace it. |
| 2 | Checking the connection | The connector is not connected properly, or the wire is faulty. | Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. • DP opening/closing switch - DP PWB • DP PWB - Low-voltage PWB |
| 3 | Checking the DP opening/ closing switch signal | The DP opening/closing switch signal output is faulty. | Check the output of the DP opening/closing switch signal on the DP PWB. |
| 4 | Replacing the DP PWB | The DP PWB is faulty. | Replace the DP PWB. |
| 5 | Firmware upgrade | The firmware is faulty. | Upgrade the firmware to the latest version. |
| 6 | Replacing the Engine PWB | The Engine PWB is faulty. | Replace the Engine PWB. |
2. [Error occurred in cassette X] is displayed (Cassette 1) even after removing/inserting the cassette and checking/removing paper remaining in the main unit
| Step | Check description | Assumed cause | Measures |
|---|---|---|---|
| 1 | Reinstalling the paper feed unit | The paper feed unit is not inserted completely. | Pull the paper feed unit out, then reinsert it completely. |
| 2 | Checking the lift plate | The lift plate does not rise up | Reattach the lift plate. If it is deformed, replace it. |
| 3 | Checking the connection | The connector is not connected properly, or the wire is faulty. | Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. • Lift motor - Engine PWB |
| 4 | Replacing the lift motor | The lift motor is faulty. | Replace the lift motor. |
| 5 | Replacing the Engine PWB | The Engine PWB is faulty. | Replace the Engine PWB. |
3. [Error occurred in cassette X] is displayed (Cassette 2, 3) even after removing/inserting the cassette and checking/removing paper remaining in the main unit
Object: Paper feeder
| Step | Check description | Assumed cause | Measures |
|---|---|---|---|
| 1 | Reinstall the PF feed unit | The PF paper feed unit is not inserted completely. | Pull the PF paper feed unit out, and then reinsert it completely. |
| 2 | Checking the lift plate | The PF lift plate does not rise up. | Reattach the PF lift plate. If it is deformed, replace it. |
| 3 | Checking the connection | The connector is not connected properly, or the wire is faulty. | Clean the terminal of the following wire connectors and reconnect the connectors. If there is no continuity, replace the wire. • PF lift moor 2 - PF PWB (YC6) • PF upper limit sensor 2 - PF PWB (YC5) |
| 4 | Replacing the PF lift motor | The PF lift motor is faulty. | In case if it does not improve even U906 (Reset disable function) is executed, replace the PF lift motor 1 and 2. |
| 5 | Replacing the PF PWB | The PF PWB is faulty. | Replace the PF PWB. |
| 6 | Replacing the Engine PWB | The Engine PWB is faulty. | Replace the Engine PWB. |