Konica-Minolta bizhub C3320i

Boot diagnosis function

• The boot diagnosis is performed when the start screen on the touch panel of the machine freezes or blacks out for some faulty condition.
• The boot diagnosis can be performed automatically to identify a cause of a problem when the machine fails to start properly. (The boot diagnosis can also be performed manually.)
• The result of the boot diagnosis is determined on the basis of the light conditions of "data indicator" and "power key".

1. Touch panel
2. Data indicator
3. Power key

Boot diagnosis sequence

1. A fault is detected when the machine is started. (Start screen freezes or blacks out)
2. Auto reboot is performed. (a maximum of three times)
3. The boot diagnosis is performed automatically.
4. After the boot diagnosis is completed, the machine stops in any of the state described in the Boot diagnosis result list.

Manual boot diagnosis procedure

1. Turn OFF the main power switch under the condition in which the start screen freezes or blacks out during the startup sequence.
2. Turn the main power switch on while pressing the power key.
3. After a short beep sound is made once, release the power key and close the front lower door or the front door.
4. The combination of "power key" and "data indicator" displays the result of the boot diagnosis.
5. Check the display combination and turn OFF the main power switch.
6. Perform the procedure according to the result of the boot diagnosis.

Boot diagnosis result list

No.	Power key	Data indicator	Target device	Reason of error	Corrective action procedure
1	Light out	Light out	Control panel unit	Control panel unit engagement /mounting failure Control panel unit failure	Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch. Check the control panel unit for proper installation. Correct the mounting of control panel unit if faulty. Reinstall the control panel unit. Replace the cable for the control panel unit. Replace the control panel unit.
2	Light up in purple	Light out	Unable to determine	Cable breakage Firmware abnormality	Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch. Check the base board for proper installation. Correct the mounting of control panel unit if faulty. Check the CPU board for proper installation. Correct the mounting of control panel unit if faulty. Replace the cable for the base board. Replace the CPU board. Replace the base board.
3	Light up in purple	Blink (long period)	Memory	On-board memory failure	Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch. Replace the CPU board. Replace the base board.
4	Light up in purple	Blink (short period)	Storage board	Storage board engagement /mounting failure Storage board failure	Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch. Reinstall the storage board. Replace the storage board. Replace the CPU board. Replace the base board.
5	Light up in purple	Light up	Software	Software trouble	Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch. Reinstall the firmware. Reinstall the storage board. Replace the storage board. After that, reinstall the firmware. Replace the CPU board. Replace the base board.

NOTE
▪ Perform the troubleshooting in the sequence from step 1 of "Corrective action procedure" against each item while checking that
if each trouble has been resolved. Do not perform the troubleshooting against all troubles at once.

How to reset the boot diagnosis result

Turn OFF the main power switch. Wait for 10 sec. or more, and turn ON the main power switch. Reboot the machine.
NOTE
▪ The freeze state is reproduced if the cause of the fault has not been eliminated.