Konica-Minolta bizhub 5000i
Troubleshooting. Other Problems
Main PCB failure
User Check
- Turn the power switch OFF and then ON again.
- Install the latest main firmware.
- Check the print limit ID.
- Check that the print data is not damaged.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Main PCB failure | Replace the main PCB ASSY. |
Memory full
User Check
- Print the accumulated data.
- Reduce the amount or resolution of the data.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Main PCB failure | Replace the main PCB ASSY. |
| 2 |
Cannot print
User Check
- Turn the power switch OFF and then ON again.
- Check that the USB cable is connected to the host correctly.
- Check that the LAN cable is connected to the host correctly.
- Replace the USB cable.
- Replace the LAN cable.
- Check that the maximum printable page number has not been exceeded.
- Check that the PC Print is not forbidden.
- Check the print limit ID.
- Check the network connection.
- Check the relevant section in the Network Setting Guide.
- Check that the print data is not damaged.
- Install the latest main firmware.
- Match the document size with the one specified in the driver.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Connection failure of the wireless LAN connector | Reconnect the wireless LAN connector. |
| 2 | Wireless LAN PCB failure | Replace the wireless LAN PCB. |
| 3 | Main PCB failure | Replace the main PCB ASSY. |
Cannot update firmware
User Check
- Make sure that there is no other function running.
- Turn the power switch OFF and then ON again.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Firmware version does not match | Reinstall the latest sub firmware and main firmware in this order. |
| 2 | Main PCB failure | Replace the main PCB ASSY. |
USB direct interface errors
User Check
- Replace the USB flash memory.
- Check that the extension of data in the USB flash memory is correct
| Step | Cause | Remedy |
|---|---|---|
| 1 | USB host circuit failure | Replace the main PCB ASSY. |
"Paper Low" message does not disappear
User Check
• Refill the paper in the appropriate paper tray.
• Turn the power switch OFF and then ON again.
| Step | Cause | Remedy |
|---|---|---|
| 1 | Damaged plate-up plate in the paper tray | Replace the paper tray. |
| 2 | Paper feed motor failure | Replace the paper feed motor. |
| 3 | Damaged plate push-up mechanism in the machine | Replace the main frame L ASSY. |
| 4 | Main PCB failure | Replace the main PCB ASSY. |