Konica-Minolta bizhub 4702P
Troubleshooting. Paper Jam. MPF to sensor (input) jam at leading edge service check
| Action | Yes | No |
|---|---|---|
| Step 1 Make sure that the paper is loaded properly. Use the recommended paper. See Avoiding jams. Does the problem remain? |
Go to step 2. | The problem is solved. |
| Step 2 1. Enter the Diagnostics menu, and then navigate to: Input tray quick print >Tray 1 >Single 2. Check if the same error occurs. Does the same problem remain? |
Go to step 10. | Go to step 3. |
| Step 3 Check the MPF pick roller and separator pad for wear and damage. Is the MPF roller and separator pad free of wear and damage? |
Go to step 5. | Go to step 4. |
| Step 4 Replace the MPF pick roller and separator pad. See MPF pick roller and separator pad removal. Does the problem remain? |
Go to step 5. | The problem is solved. |
| Step 5 Check the MPF gearbox for wear and damage. Is the MPF gearbox free of wear and damage? |
Go to step 7. | Go to step 6. |
| Step 6 Replace the MPF gearbox. See MPF gearbox removal. Does the problem remain? |
Go to step 7. | The problem is solved. |
| Step 7 1. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments >Motor tests 2. Select the solenoid (MPF pick), and then press [OK]. Does the solenoid run? |
Go to step 10. | Go to step 8. |
| Step 8 Check the solenoid for wear and damage. Is the solenoid free of wear and damage? |
Go to step 10. | Go to step 9. |
| Step 9 Replace the MPF solenoid. See MPF solenoid removal. Does the problem remain? |
Go to step 10. | The problem is solved. |
| Step 10 1. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments >Sensor tests 2. Find the sensor (Input). Does the sensor status change while toggling the sensor? |
Go to step 13. | Go to step 11. |
| Step 11 1. Reseat the sensor cable from the controller board. 2. Check the sensor and its actuator for improper installation and damage. Is the sensor properly installed and free of damage? |
Go to step 13. | Go to step 12. |
| Step 12 Replace the sensor. See Sensors (duplex and input) removal. Does the problem remain? |
Go to step 13. | The problem is solved. |
| Step 13 1. Check the jam access cover for obstructions along the paper path. 2. Check if the jam access cover components are functional and free of damage. Are the jam access cover and its components functional and free of damage? |
Contact the next level of support. | The problem is solved. |
| Step 14 Replace the jam access cover. See Jam access cover removal. Does the problem remain? |
Contact the next level of support. | The problem is solved. |