Konica-Minolta bizhub 3602P
Troubleshooting. Paper Jam. MPF to sensor (input) jam at trailing edge service check
| Action | Yes | No |
|---|---|---|
| Step 1 Make sure that the paper is loaded properly. Use the recommended paper. See Avoiding jams. Does the problem remain? |
Go to step 2. | The problem is solved. |
| Step 2 1. Enter the Diagnostics menu, and then navigate to: Input tray quick print >Tray 1 >Single 2. Check if the same error occurs. Does the same problem remain? |
Go to step 8. | Go to step 3. |
| Step 3 Check the MPF gearbox for wear and damage. Is the MPF gearbox free of wear and damage? |
Go to step 5. | Go to step 4. |
| Step 4 Replace the MPF gearbox. See MPF gearbox removal. Does the problem remain? |
Go to step 5. | The problem is solved. |
| Step 5 1. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments >Motor tests 2. Select the solenoid (MPF pick), and then press [OK]. Does the solenoid run? |
Go to step 8. | Go to step 6. |
| Step 6 Check the solenoid for wear and damage. Is the solenoid free of wear and damage? |
Go to step 8. | Go to step 7. |
| Step 7 Replace the MPF solenoid. See MPF solenoid removal. Does the problem remain? |
Go to step 8. | The problem is solved. |
| Step 8 Check the transfer roller and its spring for improper installation and damage. Is the transfer roller properly installed and free of damage? |
Go to step 10. | Go to step 9. |
| Step 9 Reinstall or replace the transfer roller. See Transfer roller removal. Does the problem remain? |
Go to step 10. | Go to step 11. |
| Step 10 Check if the fuser cam is functional and free of damage. Is the fuser cam functional and free of damage? |
Contact the next level of support. | Go to step 11. |
| Step 11 Replace the fuser cam. See Fuser actuator removal. Does the problem remain? |
Contact the next level of support. | The problem is solved. |