Konica-Minolta bizhub 25
Troubleshooting. Mechanical Errors
While feeding a document
| Symptom | Possible Cause | Countermeasure |
|---|---|---|
| The ADF does not feed the document. | The pickup roller is dirty or worn out. | Clean the roller. Replace the roller. |
| The power of the separation roller is getting decrease. The separation pad pressure does not match the paper quality. | Adjust the separation pressure. Clean the roller. |
|
| The motor is not rotating. | Replace the motor. |
While scanning document
| Symptom | Possible Cause | Countermeasure |
|---|---|---|
| The feeder stops the feeding job while the document is taken into the feeder. | The malfunction of the sensor. | Replace the sensor. |
| The motor power is not working properly. | Replace the motor. | |
| The roller is dirty. | Clean the roller. | |
| The roller is worn out. | Replace the roller. | |
| The document is stuck and gets damaged while taken into the feeder. | Foreign objects entered the feed area. | Remove the objects. |
| The paper quality is not acceptable. The paper shape is not acceptable. | Recommend the customer to use the document glass. |