HP LaserJet Pro M435nw MFP
Troubleshooting. Tools for troubleshooting
The section describes the tools that can help you solve problems with your product.
Engine self-test
- Make sure that paper is correctly loaded in the tray.
- Turn the product off, wait for several seconds, and then turn the product on. Wait for the product to reach the ready state.
- Open, and then close the print-cartridge door five times within thirty seconds to start the internal engine-test.
- If the self-test page prints, the product passes the engine self-test. If the self-test page doesn’t print, the product fails the engine self-test.
NOTE:
The product might display a 49 error during the engine test. A 49 error that occurs during an engine test has no relation to the success or failure of the engine test. To clear a 49 error, turn the product off, then on.
Troubleshooting process for product not turning on
Use the following steps to troubleshoot the product not turning on when the power button is pressed.
- Before beginning this troubleshooting process, verify the following:
• The product is being supplied with normal AC voltage
• The product's AC power cord is connected to the product and plugged in to a power source
• All internal power cables and wire harnesses are connected securely - Replace the engine flat flexible cable, and then press the power button. If the product does not turn on, proceed to step three.
- Replace the control panel assembly, and then press the power button. If the product does not turn on, proceed to step four.
- Replace the formatter PCA, and then press the power button. If the product does not turn on, the engine is defective and must be replaced.