HP LaserJet Pro M405dn

1 Light print

Description

The printed content on the entire page is light or faded.

Possible solutions

1. Reprint the document.
2. Remove the cartridge, and then shake it to redistribute the toner.
3. Make sure that the cartridge is installed correctly.
4. Print a configuration report and check for life and usage of the cartridge.
5. Replace the cartridge.

2 Gray background or dark print

Description

The image or text is darker than expected.

Possible solutions

1. Make sure that the paper in the trays has not already been run through the printer.
2. Use a different paper type.
3. Reprint the document.
4. Mono models only: From the printer EWS, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level.
5. Make sure that the printer is in within the supported operating temperature and humidity range.
6. Replace the cartridge.

3 Black page

Description

The page is completely blank and contains no printed content.

Possible solutions

1. Make sure that the cartridge is genuine HP cartridges.
2. Make sure that the cartridge is installed correctly.
3. Print with a different cartridge.
4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type.