HP LaserJet Enterprise M609
Troubleshooting. Image Defects 2
Fixing/fuser defects
Description
Hot fuser offset (shadow):
Slight shadows, or offsets, of the image repeated down the page. The repeated image might fade with each recurrence.
Possible solutions
- Reprint the document.
- Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type.
Description
Poor fusing:
Toner rubs off along either edge of page. This defect is more common at the edges of high-coverage jobs and on light media types but can occur anywhere on the page.
Possible solutions
- Reprint the document.
- Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a heavier paper type.
- Enterprise models only: From the printer control panel, go to the Edgeto- Edge menu and then select Normal. Reprint the document.
- Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document.
Gray background or dark print
Description
The image or text is darker than expected and/or the background is gray.
Possible solutions
- Make sure that the paper in the trays has not already been run through the printer.
- Use a different paper type.
- Reprint the document.
- Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level.
- Make sure that the printer is within the supported operating temperature and humidity range
- Replace the cartridge.