HP LaserJet Enterprise M609

The Service menu is PIN-protected for added security. Only authorized service people have access to the Service menu. When selecting Service from the list of menus, the printer prompts the user to enter an eight-digit personal identification number (PIN).

NOTE: The printer automatically exits the Service menu after about one minute if no items are selected or changed.

Open the service menu from a touchscreen control panel

1. From the Home screen on the printer control panel, swipe (right), and the touch the Support Tools item.
2. Touch the Service menu item.
3. Enter the service personal identification number (PIN) for this printer:
   NOTE: Make sure that Service Access Code displays in the access type area.
   TIP: For a small touchscreen printer, touch the Access Code dialog box to display a virtual 10-key keypad.
   • 05060717
   (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)
   • 05063117
   (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675)
4. Touch the Sign In button.

Open the service menu from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow ▼ button to select the Print menu.
2. Use the right arrow ► button to scroll to and select the Support Tools menu, and then press the OK button.
3. Use the down arrow ▼ button to scroll to and select the Service menu, and then press the OK button.
4. Use the down arrow ▼ button to scroll to Service, and then press the OK button.
5. Use the 10-key keypad to enter the following service access code for the printer:
   NOTE: After entering the PIN, press the OK button.
   • 05060717
   (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)
   The following menu items appear in the Service menu:
   NOTE: For touchscreen printers, touch an item to navigate to sub menus. For LCD printers, use the arrow
   buttons and the OK button to navigate to sub menus.