HP LaserJet Enterprise M506

Access the print/stop test from a touchscreen control panel

Use the following procedure to access the print/stop test from a touchscreen control panel.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Support Tools button (FutureSmart 4).
2. Open the following menus:
   • Troubleshooting
   • Diagnostic Tests
   • Print/Stop Test
3. Enter a range, and then touch the OK button.

Access the print/stop test from a LCD control panel

Use the following procedure to access the print/stop test from a LCD control panel.

FutureSmart 3

1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
3. Use the down arrow button to scroll to Diagnostic Test, and then press the OK button.
4. Use the down arrow button to scroll to Print/Stop Test, and then press the OK button.

FutureSmart 4

1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then press the OK button.
2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
3. 3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.
4. Select Continue to enter Maintenance Mode.
5. Use the down arrow button to scroll to Print/Stop Test, and then press the OK button.

Common print stop test timing millisecond (ms) stops

Review the following information about common print stop test timing stops.

• 600 ms: The page has passed the registration area and the leading edge is just short of entering the fuser. The image can be seen on the paper but has not fused. If the defect is visible then the cause might be the drum, transfer roller, or a roller prior to, or in, the registration area.
• 1200 ms: The leading edge is about 18mm (0.71 in) into the top output bin. The image has gone through the fuser. If the defect was not visible prior to the fuser, and is visible after the fuser, then the fuser it is the likely cause of the print quality defect. Inspect the fuser for damage, debris, or labels stuck to the fuser. Replace the fuser. Discuss media specifications and proper care of the fuser with the customer.