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HP LaserJet Enterprise Flow MFP M575

Troubleshooting. LED diagnostics. 2 Heartbeat LED, product initialization

The following table describes the heartbeat LED operation while the product is executing the firmware boot process.

NOTE:
When the initialization process completes the heartbeat LED should be illuminated solid green —the LED is off if the product is in Sleep Mode.

Product initializing state Heartbeat LED, normal state Heartbeat LED, error state
No power (power cable disconnected or power switch off) Off Not applicable
Power on (immediately after the power switch pressed Red, solid
• Duration should be 1 second or less
Red, solid
• Firmware error; problem finding hardware and booting the serial peripheral interface flash memory
◦ Boot process halted
Replace the formatter.
Serial peripheral interface (SPI) flash memory boot Green, solid Red, solid
• Firmware error; problem corrupt or missing SPI flash memory
◦ Boot process halted
Replace the formatter.
HW checks on board DRAM Green, solid Red, solid
• Power on self check failure
◦ Boot process halted
Replace the formatter.
Control panel connection initializes Green, solid
NOTE: Control panel communication successful. If an error occurs, a message should appear on the control-panel display.
Yellow, fast flash
• Formatter to control panel connection failed
◦ Boot process continues
Check the cables between the formatter and control panel for damage. Make sure that the cables are fully seated.
Preboot menu available (including diagnostics) Green, solid Red, solid
• Diagnostic failure
◦ Follow diagnostic instructions
Turn the power off, and then on again to restart the initialization process.
Accessing disk for firmware image Green, solid
NOTE: If applicable, disk error messages appear on the control-panel display.
Yellow, fast flash
• Control panel not connected
Firmware boot Green, solid
NOTE: If applicable, error messages appear on the control-panel display.
Yellow, fast flash
• Control panel not connected
Product operational Green, heartbeat blink
NOTE: If applicable, error messages appear on the control-panel display.
Yellow, fast flash
• Control panel not connected
49.XX.YY error or initialization freezes Not applicable LED off
NOTE: An error message (for example, 49.XX.YY) might appear on the control-panel display.
Eventually a formatter connection missing message will appear. Turn the power off, and then on again to restart the initialization process. If the error persists, perform a firmware upgrade.
Control panel connection interrupted after the product is operational Not applicable Yellow, fast flash
• Control panel not connected
Sleep Mode Green, slow blink Not applicable
Approaching Sleep Mode Green, slow blink Not applicable
Wake up from Sleep Mode Follows initialization progression. Follows initialization progression.
Approaching wake up from Sleep Mode Follows initialization progression. Follows initialization progression.
Error Code
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