HP Color LaserJet Pro MFP M477

Troubleshooting. Engine diagnostics

The printer contains extensive internal engine diagnostics that help in troubleshooting print quality, paper path, noise, assembly, and timing issues.

Engine test

To verify that the printer engine is functioning, print an engine test page. The test page should have a series of lines that are parallel to the short end of the page. The test page can use only Tray 2 as the paper source, so make sure that paper is loaded in Tray 2.

  • With the printer on and in the Ready state, open and then close the front door four times (for a simplex print out on both simplex and duplex models) or five times (for a duplex print on duplex models). The printer prints the engine test page.


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Service Mode, Troubleshooting
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