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HP Color LaserJet Pro MFP M180

Service Mode. Print the service page (includes the event log)

Printing the service page provides a list of printer settings that might be helpful in the troubleshooting process, as well as the event log, which stores the last 10 error events that the printer experienced.

Print the service page from a 2-line control panel

  1. On the printer control panel ,select OK.
  2. Use the right arrow ᐅ to scroll to Reports, and then select OK.
  3. Use the right arrow ᐅ to scroll to Service Page, and then select OK to print the report.
  4. Select ⮌ to return to the Home screen.

Print the service page from a touchscreen control panel

  1. From the Home screen on the printer control panel, select Setup ⚙.
  2. Select Reports.
  3. Select Service Page to print the report.

Print the service page from an LED control panel

  1. Open the HP Embedded Web Service (EWS):

    Direct connected printers
    a. Open the HP Printer Assistant
    •Windows 10: From the Start menu, select All Apps, select HP, and then select the printer name.
    •Windows 8.1: Select the down arrow in the lower left corner of the Start screen, and then select the printer name.
    •Windows 8: Right click an empty area on the Start screen, select All Apps on the app bar, and then select the printer name.
    •Windows 7, Windows Vista, and Windows XP: From the computer desktop, select Start, select All Programs, select HP, select the folder for the printer, and then select the printer name.
    b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

    Network connected printers
    a. Print a configuration report to determine the IP address or host name.
    b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration report. Press the Enter key on the computer keyboard. The EWS will open.
    NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
  2. Select the Home tab, and then select the Reports.
  3. Find Service Page, and then select Print.

The event log is located in the lower right-hand corner of the service page.

Error Code
Service Mode, Troubleshooting
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