HP Color LaserJet Pro MFP M178

If the printer is not correctly functioning, complete the steps (in the order given) in the following checklist. If the printer fails a checklist step, follow the corresponding troubleshooting suggestions for that step. If a checklist step resolves the problem, skip the remaining checklist items.

1. Make sure that the printer is set up correctly.
   a. Press the power button to turn on the printer or to deactivate the Auto-Off mode.
   b. Check the power-cable connections.
   c. Make sure that the line voltage is correct for the printer power configuration. See the label that is on the printer for voltage requirements. If you are using a power strip and its voltage is not within specifications, plug the printer directly into the wall. If it is already plugged into the wall, try a d ifferent outlet.
2. Check the cable connections.
   a. Check the cable connection between the printer and the computer. Make sure that the connection is secure.
   b. Make sure that the cable itself is not faulty, by using a different cable if possible.
   c. Check the network connection: Make sure that the network light is lit. The network light is next to the network port on the back of the printer. If the printer remains unable to connect to the network, uninstall and then reinstall the printer. If the error persists, contact a network administrator.
3. Check to see if any messages appear on the control panel.
4. Make sure that the paper you are using meets specifications.
5. Make sure that the paper is loaded correctly in the input tray.
6. Make sure that the printer software is installed correctly.
7. Verify that you have installed the printer driver for this printer, and that you are selecting this printer from the list of available printers.
8. Print a configuration report.
   
   Print a configuration report from a 2-line control panel
   a. On the printer control panel, select OK.
   b. Use the right arrow ᐅ to scroll to Reports, and then select OK.
   c. Use the right arrow ᐅ to scroll to Configuration Report, and then select OK.
   d. Select ⮌ to return to the Home screen.
   
   Print a configuration report from a touchscreen control panel
   a. From the Home screen on the printer control panel, select Setup ⚙.
   b. Select Reports.
   c. Select Configuration Report.
   
   Print a configuration report from the M153-M154 LED control panel
   a. Press and hold the Resume button until the Ready light begins blinking.
   b. Release the Resume button.
   
   Print a configuration report from the M178-M181 LED control panel
   a. Select and hold the Start Mono Copy button until the Ready light begins blinking.
   b. Release the Start Mono Copy button
   
   After printing the configuration report, check the following:
   a. If the page does not print, verify that the input tray contains paper and that the paper is properly loaded.
   b. Make sure that each toner cartridge is installed correctly.
   c. If the page jams in the printer, clear the jam.
   d. If the print quality is unacceptable, complete the following steps:
   • Verify that the print settings are correct for the paper you are using.
   • Solve print-quality problems.
9. Print a small document from a different program that has printed in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print), complete these steps:
   a. Try printing the job from another computer that has the printer software installed.
   b. Check the cable connection. Direct the printer to the correct port, or reinstall the software, selecting the connection type you are using.