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HP Color LaserJet Managed E55040

Troubleshooting. Solve paper handling problems

Printer feeds incorrect page size

Cause Solution
The correct size paper is not loaded in the tray. Load the correct size paper in the tray.
The correct size paper is not selected in the software program or printer driver. Confirm that the settings in the software program and printer driver are correct, because the software program settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.
The correct size paper for the tray is not selected in the printer control panel. From the control panel, select the correct size paper for the tray.
The paper size is not configured correctly for the tray. Print a configuration page to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the paper guides are touching the paper.

Printer pulls from incorrect tray

Cause Solution
A driver for a different printer is in use. Use a driver for this printer.
The specified tray is empty. Load paper in the specified tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.

Printer will not duplex or duplexes incorrectly

Cause Solution
The duplex job is trying to use unsupported paper. Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or letterhead. Load preprinted forms and letterhead in Tray 1 with the letterhead or printed side down, with the top of the page leading into the printer. For Tray 2-X, load the paper printed side up with the top of the page toward the right of the printer.
The printer model does not support automatic 2-sided printing. The printer model does not support automatic 2-sided printing.

Paper does not feed from Tray 2-X

Cause Solution
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper in the input tray.
The correct paper type for the input tray is not selected in the printer control panel. From the printer control panel, select the correct paper type for the input tray. Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight, even if the specified weight is within the weight range.
Paper from a previous jam has not been completely removed. Open the printer and remove any paper in the paper path. Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options. The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays.
An optional tray is incorrectly installed. Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the printer.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.

Output is curled or wrinkled

Cause Solution
Paper does not meet the specifications for this printer. Use only paper that meets the HP paper specifications for this printer.
The input tray is empty. Load paper in the input tray.
The correct paper type for the input tray is not selected in the printer control panel From the printer control panel, select the correct paper type for the input tray. Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight, even if the specified weight is within the weight range.
Paper is damaged or in poor condition Remove paper from the input tray and load paper that is in good condition.
The printer is operating in an excessively humid environment. Verify that the printing environment is within humidity specifications.
The print job consist of large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a different pattern.
Paper used was not stored correctly and might have absorbed moisture. Remove paper and replace it with paper from a fresh, unopened package.
Paper has poorly cut edges. Remove paper, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan paper. If the problem persists, replace the paper.
The specific paper type was not configured for the tray or selected in the software. Configure the software for the paper (see the software documentation). Configure the tray for the paper.
The paper has previously been used for a print job. Do not re-use paper.

 

 

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