Epson WorkForce WF-C8690a
Troubleshooting. STACK COLLAPSED ERROR
Error occurrence condition
Occurs if separation of the paper with the separation roller could not be performed well, so the second sheet is in a half fed state and in a position different from the original paper feed start position.
Trouble related parts and causes
- Caused by paper (paper type, paper bent, etc.)
- Feed roller worn out
- Feed roller dirty
- Cassette end guide position inappropriate
Troubleshooting
| Step | Check and measure | Yes | No |
|---|---|---|---|
| 1 | Check the paper feed operation using genuine paper Check the paper feed operation using genuine paper. Did the error occur? |
Clean or replace the feed rollers. | Explain that the problem is caused by the paper. |