Epson WorkForce WF-C8690a

Error occurrence condition

Occurs if the paper did not reach the feed sensor when paper feeding was executed.

Trouble related parts and causes

• Caused by paper (paper type, paper bent, etc.)
• Foreign object or paper jammed in paper feed path
• Feed roller worn out
• Feed roller dirty
• Feed sensor lever operation defect or damage
• Feed sensor failure

Troubleshooting

Step	Check and measure	Yes	No
1	Check for a foreign object and remaining jammed paper Check that there is no foreign object or paper jam in the feed path.	Go to step 2	Remove the foreign object or jammed paper.
2	Check the paper feed operation using genuine paper Check the paper feed operation using genuine paper. Did the error occur?	Go to step 3	Explain that the problem is caused by the paper.
3	Check the feed roller state Check that the feed rollers are not dirty, scratched, or damaged.	Go to step 4	Clean or replace the feed rollers.
4	Check the feed sensor lever operation Move the feed sensor lever by hand to check the operation and whether the lever is damaged. There must be no lever operation error or damage.	Go to step 5	Reassemble or replace the feed sensor lever
5	Check the feed sensor detection Check that the feed sensor detection operation is performed correctly with “A40 All Sensor Check” of the individual action checks.	Contact service support	Replace the feed sensor.