Epson WorkForce WF-C8690a
Troubleshooting. CASSETTE FAILURE ERROR
Error occurrence condition
Occurs if lift up detection is not possible when the paper cassette is inserted due to a failure of the lift up sensor or lift up motor. (State in which the operation of feeding from the corresponding cassette is not performed.
* However, feeding and printing from the different cassettes is possible.
Trouble related parts and causes
- Paper feed cassette hopper up mechanism failure
- Lift gear train part damaged
- Lift motor failure
Troubleshooting
| Step | Check and measure | Yes | No |
|---|---|---|---|
| 1 | Check the paper cassette Is the hopper up mechanism of the paper cassette damaged? |
Go to step 2 | Reconnect the encoder cable. |
| 2 | Check the lift gear train parts The lift gear train parts must not be damaged or become detached |
Go to step 3 | Replace the lift motor assembly. |
| 3 | Check the lift motor and lift encoder states Perform an individual action check and make sure that there is no sensor output error. • A50 to A53 Sensor Check - Cassette |
Contact service support) | Replace the lift motor assembly. |