Epson SureColor T7200

This section describes possible troubles on Service Program and their causes and remedies.

Service Program does not start

Cause	Check Item	Remedy
The operating system is not supported.	Are you running the program on the following operating systems? • Supported OS: Windows XP SP3, Windows 7	Run the program on the supported operating systems.
The printer is not connected to the computer properly.	Is there any problem with the connection between the printer and computer?	Connect them properly.
There is something wrong with the program file.	Try with another computer. Does the program start normally?	If the program still does not start, the program files may be broken. Download the set of program files again.
Registration information of the program is wrong.	Did you get the program through the official channel? Check it with the license agreement displayed at the startup screen.	Download the program file including security files through the official channel.
More than one printers are connected to the computer	Is there any printer connected to the USB port on the computer other than the one for adjustment?	Disconnect the printer which is not necessary for the adjustment.

The printer does not react to the program command.

Cause	Check Item	Remedy
• The printer is turned off. • The printer is in a status that cannot accept the program command.	1. Is the printer powered on? 2. Is there any error occurring on the printer?	1. Turn the printer on. 2. Correct the printer errors.
After the USB ID is changed, the printer has not been reselected.	1. Is the printer powered on? 2. Is there any error occurring on the printer?	Select the printer (USB port) correctly.

MAC address cannot be set.

Cause	Check Item	Remedy
The printer is connected with a USB cable.		Connect the printer with a network cable.

“Remove paper” error

Cause	Check Item	Remedy
The selected adjustment does not require printing, but paper is loaded on the printer.		Remove the paper from the printer.