Epson SureColor B6070

This section describes possible troubles on NVRAM Viewer and their causes and remedies.

The button to open the NVRAM Viewer is not displayed.

Cause	Check Item	Remedy
NVRAM Viewer function is set to Hide.	With a text editor, open the ini file (ServPrg.ini) in the “Common” folder of the Service Program, and check the setting status of the NVRAM Viewer. (0 = Hide, 1 = Show)	Adjust the setting according to the policy of each local sales subsidiary.

The contents and the items displayed in the NVRAM Viewer do not match with each other

Cause	Check Item	Remedy
The Service Program you are running is different one.	Are you running the Service Program for this product?	Use the proper Service Program for this product.

History of the error and the counter reset are not displayed on the NVRAM Viewer

Cause	Check Item	Remedy
History of the error and the counter reset are shown only as a CSV file. It will not be shown in the Viewer, because they have too many items		Click the “Send as CSV” button on the lower right NVRAM Viewer screen to output the CSV file. These histories are recorded in this file.