Epson SureColor B6070

Refer to the following items according to the observed symptom, carry out the corresponding troubleshooting following the procedures described in the next sections.

1. Trouble with a Maintenance Call
2. Trouble with a Service Call
3. Trouble on print quality
4. Trouble on paper feeding/Ejecting
5. Other troubles
6. Trouble on Service Program
7. Trouble on NVRAM Viewer

Procedure after troubleshooting

If the trouble has been successfully solved

• Check if the movement of the covers is normal (without any damage, noises). If any abnormality is found, lubricate or replace the faulty parts.
• Carry out the cleaning after repair.
• Prepare a report on the repair. (follow your company/local office's policy.)

If necessary to escalate the trouble case

Make a report with the following data.

1. Backed-up NVRAM data
2. F/W version
3. Service Program version
4. For bad print quality: a print sample with the marked symptom and a printed test pattern.
5. For faulty parts: the faulty parts themselves and a photos of the troubling section.
6. Information on the user/the repair listed below (This is a format of the escalation report. At least check out the items on the list and register the case in the escalation system.)
    Model name
    Serial number
    With or without options
    Content of the claim from the user
    Date of occurrence
    Trouble occurrence conditions/recurrence method
    What the service person actually observed
   (Check items before check, the content of troubleshooting and repair.)
    Date of escalation
    Purpose of escalation
   (Measures which the user/service person)
    Degree of urgency (S/A/B/C)
   S: High (those which may cause a death, ignition, etc.)
   A: Problems, bugs
   B: Strong request
   C: Inquiry
    Deadline for the response
    Repair history
    Part-replacement history