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Canon imageRUNNER Advance C3325i

Troubleshooting. Alarm Code 04 0013 - 10 0006

Location
Code
Alarm
Code
Description Details
04 0013 Cassette 3 paper feed retry error Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times. Measures: Check the Cassette 3 Pickup and Feed and Separation Rollers. -> Check whether a scrap
of paper remains around the paper feed area or not.
04 0014 Cassette 4 paper feed retry error Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times. Measures: Check the Cassette 4 Pickup and Feed and Separation Rollers. -> Check whether a scrap
of paper remains around the paper feed area or not.
04 0017 Multi-purpose tray paper feed retry error Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times. Measures: Check the Multi-purpose Tray Pickup and Pullout Rollers. -> Check whether a scrap of paper remains around the paper feed area or not.
09 0010 Drum memory tag detection error (Y) Unable to detect the memory tag of the Drum Unit (Y).
09 0011 Drum memory tag detection error (M) Unable to detect the memory tag of the Drum Unit (M).
09 0012 Drum memory tag detection error (C) Unable to detect the memory tag of the Drum Unit (C).
09 0013 Drum memory tag detection error (Bk) Unable to detect the memory tag of the Drum Unit (Bk).
10 0006 Patch Sensor error 1 Cause: Soiled Patch Sensor window, shutter failure, or Patch Sensor failure
Measures: In order to clear this alarm, auto gradation adjustment (quick) needs to be executed. Execute auto gradation adjustment (quick) every time one of the following steps is performed.
  1. Check and clean the sensor window of the Registration Sensor Unit.
  2. Check that the Registration Sensor Unit Shutter is properly installed and it is not damaged.
  3. Check the operation of the Shutter Solenoid.
  4. Check the harness/connector between the DC Controller PCB and the Registration Sensor.
  5. Replace the Registration Sensor Unit.
  6. Replace the DC Controller PCB. (At this time, be sure to perform backup and restoration according to the steps to be taken before/after replacing the DC Controller.)
Detection condition/timing:
  1. When it is judged that the window is soiled
  2. When the laser power cannot be determined.
Remedy: [Related parts]
  1. Harness between the Registration Sensor and the DCON
  2. Registration Sensor Unit
  3. DCON
[Measures]
  1. Check the background regular reflection output. When the value is less than 115, go to step 2; when it is higher than 1000, go to step 5.
  2. Check and clean the sensor window of the Registration Sensor Unit.
  3. Check that the Registration Sensor Unit Shutter is properly installed and it is not damaged.
  4. Check the operation of the Shutter Solenoid.
  5. Check the harness/connector between the DC Controller PCB and the Registration Sensor.
  6. Replace the Registration Sensor Unit.
  7. Replace the DC Controller PCB. (At this time, be sure to perform backup and restoration according to the steps to be taken before/after replacing the
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