Canon imageRUNNER Advance C3325i
Troubleshooting. Alarm Code 04 0004 - 04 0012
| Location Code |
Alarm Code |
Description | Details |
|---|---|---|---|
| 04 | 0004 | Cassette 4 Lifter error | Cause: Error in the Lifter Motor or the Lifter Sensor. Measures: 1. While the Cassette 4 is removed, turn ON the power and then insert the Cassette 4, and check the operation sound of the motor. When there is operation sound of the motor, check if the Middle Plate has been lifted up. When the Middle Plate has been lifted up: 1-1. Check that the Cassette 4 Lifter Sensor has been properly installed. 1-2. Check the harness/connector between the DC Controller and the Cassette 4 Lifter Sensor. 1-3. Check the Cassette 4 Lifter Sensor. 1-4. Replace the DC Controller PCB. When the Middle Plate has not been lifted up: 2-1. Check the condition of the gear at the host machine side (to see if there is missing or swing with the gear). 2-2. Check the Cassette 4 Lifter Motor. 2-3. Replace the DC Controller PCB. When there is no operation sound of the motor, check the followings: 3-1. Check the harness/connector between the DC Controller and the Cassette 4 Lifter Motor. 3-2. Check conduction of the fuse in the DC Controller. 3-3. Check the condition of the gear at the host machine side (to see if there is missing or swing with the gear). 3-4. Check the Cassette 4 Lifter Motor. 3-5. Replace the DC Controller. |
| 04 | 0007 | MP Tray Lifter error | Cause: Error in the Pullout Motor or the HP Sensor. Measures: 1. Operate the Pullout Motor in the direction of the Multi-purpose Tray feed direction, and check the operation sound of the motor. When there is operation sound of the motor, check if the Pickup Roller moves up and down. When the Pickup Roller moves up and down: 1-1. Check that the HP Sensor has been properly installed. 1-2. Check the sensor shield plate. 1-3. Check the harness/connector between the DC Controller and the HP Sensor. 1-4. Check the HP Sensor. 1-5. Replace the DC Controller. When the Pickup Roller does not move up and down: 2-1. Check the gear on the host machine side and the gear on the Right Door side (missing, rotation, swing, etc.) 2-2. Check the Pullout Motor. 2-3. Check the DC Controller. When there is no operation sound: 3-1. Check the harness/connector between the DC Controller and the Pullout Motor. 3-2. Check conduction of the fuse in the DC Controller. 3-3. Check the condition of the gear at the host machine side (to see if there is missing or swing with the gear). 3-4. Check the Pullout Motor. 3-5. Replace the DC Controller. |
| 04 | 0011 | Cassette 1 paper feed retry error | Movement: Nothing in particular. Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times. Measures: Check the Cassette 1 Pickup and Feed and Separation Rollers. -> Check whether a scrap of paper remains around the paper feed area or not. |
| 04 | 0012 | Cassette 2 paper feed retry error | Movement: Nothing in particular. Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times. Measures: Check the Cassette 2 Pickup and Feed and Separation Rollers. -> Check whether a scrap of paper remains around the paper feed area or not. |