Canon iR Advance 715iF III

Symptom

Ghost images appear in the interval of 75.4 mm.

NOTE:
The fixing film has the pitch of 75.4 mm.

Cause

Fixing temperature is so high that some toner remains on the fixing film after fixing takes place. This residue is fixed on paper as the fixing film makes another rotation.

Condition

Fixing temperature is too high relative to the temperature required to fix toner onto paper.

Field remedy

1. Select the items in Settings/Registration menu.
[Settings/Registration] > [Preferences] > [Paper Settings] > [Paper Settings]

2. Select a paper source and press the [Set] button

3. For existing paper types, select alternative paper types as indicated in the table below.

Current paper type	Weight (g/m2)	Paper type to select
Thin paper	60	*1
Plain 1	61 to 74	Thin paper
Plain 2	75 to 89	Plain 1
Plain 3	90 to 105	Plain 2
Heavy paper 1	106 to 120	Plain 2
Heavy paper 2	121 to 135	Plain 2
Heavy paper 3 *2	136 to 163	Plain 2
Heavy paper 4 *2	164 to 199	Plain 2
Color paper	75 to 89	Plain 1
Recycled	75 to 89	Plain 1
Bond paper	75 to 90	Plain 1
Transparency *2	100 to 179	Plain 2
Labels	130	Plain 2
Pre-punched	75 to 80	Plain 1
Envelope *2	80 to 100	*3

*1: Faulty fixing is inevitable; explain this to the customer.
*2: Selectable with multi-purpose tray pickup only
*3: Select [Low] for envelope fixing level in user mode (Administrator).
[Settings/Registration] > [Adjustment/Maintenance] > [Adjust Image Quality] > [Special Processing] > [Adjust Fixing Level for Envelopes] > [Low]