Canon iR Advance 500i
Troubleshooting. Image Faults 4
Jam with thin paper (63g/m2 or lighter)
Location
Photosensitive Drum, Fixing Assembly
Cause
Separation performance drops due to weak rigidity of paper, which causes paper jam at the Cleaner Assembly or Fixing Assembly by separation failure.
Condition
When using thin paper lighter than 64g/m2
Field Remedy
• Service mode (Lv.1)> COPIER> OPTION> IMG-FIX> TMP-TBL5> 0 to 2
0: OFF
1: thin paper mode
2: S-thin paper mode
*When using 52g/m2 paper, "2" must be selected.
The toner bottle set lever cannot be operated or is hard to operate.
Location
Toner bottle set lever
Cause
- When sealing force of the Toner Bottle Cap is large although it is within the specified range, the lever operation force to open/close the cap can be large.
- The toner bottle has not been fully pushed into the rear to hear a sound.
Condition
- When opening a new toner bottle cap that has large sealing force although it is within the specified range
- When repeatedly setting a bottle that contains toner in an undesirable manner
Field Remedy
- Once the toner bottle set lever rotates by approximately 45 degrees, pulling the toner bottle while rotating the set-on lever can easily set the toner bottle.
- Operate the lever after the toner bottle is securely pushed into the rear.