Canon iR Advance 500
Troubleshooting. Initial Check
List of Initial Check Items
Item | No. | Check Items |
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Site environment | 1 | The value of power voltage is +/- 10% of the specified voltage. |
2 | The machine is not in a high-temperature/high-humidity place (near the water tap, water boiler, or humidifier), a cold place, a place near fire, or a dusty place. |
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3 | The machine is not in a place that generates ammonia gas | |
4 | The machine is not in a place of direct sunlight. | |
5 | The machine is installed in a well-ventilated place where the machine stands horizontally. |
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6 | The power plug of the machine is connected to the output | |
Checking the paper | 1 | The Canon-recommended paper is used. |
2 | The paper is not moistened. Set paper by taking it out from a new package to output. |
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Checking the paper setting | 1 | Paper that is within the specified volume is correctly set in the Cassette and Multi-purpose Tray. |
2 | When using transparency film, the transparency is set in the correct direction in the Multi-purpose Tray. |
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Checking the consumable parts |
1 | Check the list of consumable parts for periodical replacement and locations for cleaning, and replace parts that reach the estimated life. |
Checking the periodical servicing items |
2 | Check the list of consumable parts for periodical replacement and locations for cleaning, and execute maintenance work for the parts that reach the maintenance timing. |
Checking the Units/Check Items of Function System
Do not move a machine that has been stone-cold in a warehouse into a warm room on all on a sudden. (This generates condensation inside the machine, and causes various types of troubles)
Item | No. | Check Items |
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Reader | 1 | Check for scar, soiling or foreign particle in the Scanner System (CIS/ White Plate/ Copyboard Glass). |
2 | Check that the CIS Unit moves smoothly. Check for soiling on the rail. | |
3 | Check for flicker with CIS. | |
4 | Check for condensation in the Scanner System. | |
Image Formation |
1 | The Drum Unit/Toner Bottle is securely installed. |
2 | Check for scar or soiling on the Photosensitive Drum. | |
3 | Check for wear, scar, soiling or deformation on the Transfer Roller. | |
Fixing | 1 | Check for wear, scar, soiling or deformation on the Fixing Film/Pressure Roller. |
2 | Check if the Fixing Main Thermistor is open circuit. | |
3 | Check for electrical continuity of the Thermoswitch | |
Pickup Feed |
1 | Check for foreign particle such as paper lint. |
2 | Check if paper dust is accumulated on the Cassette Pickup / Feed / Separation Roller. Check for wear, scar, soiling or deformation. | |
3 | Check for wear, scar, soiling or deformation on the Registration Roller/Paper Path Roller. | |
4 | Check for wear, scar, soiling or deformation on the Feed Guide. | |
5 | Check for an error such as folding at the leading edge/curl/ripple/moist of the paper. | |
6 | Check if the symptom improves by using the Canon-recommended paper/ transparency film. | |
Drive | 1 | Check for load in the drive system. |
2 | Check for wear or crack of the gear. | |
Cassette | 1 | Check that the Cassette is correctly set. Check that the paper size is correctly specified. Check that the same symptom does not occur when replacing with a normal cassette. |
2 | Check that the Cassette Lifting Plate moves smoothly. Check for deformation. | |
3 | Check hat the Side Guide Plate/Trailing Edge Guide Plate in the Cassette is correctly set. | |
General items |
1 | Check for operation of the Sensor/Clutch/Motor/Solenoid. Check for poor contact of the connector. (Check the power supply and signal transmission path with general circuit diagram) |
2 | Check for a caught wire in wiring/loosened screw. | |
3 | Check that the External Covers are all attached. | |
4 | Check that the Main Power Switch/Control Panel Power Switch is turned ON. | |
5 | Check that the power cables/signal cables are correctly routed to the options. | |
6 | Check for blowout of a fuse on the PCBs. | |
7 | Check that the user uses the machine correctly | |
Others | 1 | Do not move a machine that has been stone-cold in a warehouse into a warm room on all on a sudden. (This generates condensation inside the machine, and causes various types of troubles)
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2 | In the case of the symptom described above, be sure to dry wipe the units of the pickup/feed system Condensation tends to occur when unpacking a Toner Bottle/Drum Unit that has been kept in a cold place and brought into a warm room. To prevent condensation, be sure to make the part sufficiency accustomed to the room temperature (leave it for 1 to 2 hours) before unpacking. |