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Canon i-SENSYS MF525x

Troubleshooting. Cartridge Log Report

Logs such as history of cartridge replacement are output as a report. There are two types of cartridge log reports; one for users and one for service technicians.

CAUTION:

Do not provide users with the cartridge log report for service technicians because it contains detailed information that is not disclosed to end users.

  1. Replacement logs
  2. Cartridge type: The number of times a non-genuine cartridge has been detected
  3. Non-genuine cartridge page count
NOTE:

In addition to output as a report, cartridge logs can also be displayed on the remote UI service mode screen (for service technicians) or remote UI screen (for users).

  • To display cartridge logs (for service technicians): SERVICE REPORT > CRG-LOG
  • To display cartridge logs (for users)*: Status Monitor/Cancel > Cartridge Log

*: When not displaying the cartridge log to users, set the following service mode to "0" (OFF).
• ON/OFF of [Cartridge Log] display: COPIER > OPTION > DSPLY-SW > CRG-LOG

Output method

Execute the following service mode to output a cartridge log report for service technicians.

• To output a report on cartridge replacement history: COPIER > FUNCTION > MISC-P > CRG-LOG

NOTE:
  • To output a cartridge log report (for users)*:
    Menu > Output Reports > Print List > Cartridge Log Report

*: When not allowing users to output the cartridge log report, set the following service mode to "0" (OFF).
• ON/OFF of [Cartridge Log Report] display:
COPIER > OPTION > DSPLY-SW > CRG-LOG

Replacement logs

The record of replacement and usage of cartridges will be printed.

CAUTION:

Just after the cartridge has been replaced with a genuine cartridge or when a non-genuine cartridge is used, accurate information cannot be obtained and a random or approximate value may be printed. The remaining lives of some of the parts are not supported depending on the model.

Item Description Remarks
(1) Serial No. Serial number of the cartridge  
(2) Type Cartridge type
  1. C1: Genuine
  2. C2 to C8: Non-genuine
  3. C0: Unknown
(3) Cpcty. Cartridge capacity Displayed in accordance with the toner fill- up amount
(4/6) First/Last Used The date and time it was installed/last used  
(S1/S5) Pg. Count * Cartridge page count (when it was installed/last used) 00000000 to 99999999
(5/7) Left The amount remaining in the cartridge (when it was instal- led/last used) 0 to 100%
(New: 100%, Non-genuine: -)
(S2/S6) Toner * The remaining life of the toner (when it was installed/last used) -128 to 100 %
(New: 100%, Indefinite: -%)
(S3/S7) Drum * The remaining life of the drum (when it was installed/last used) -128 to 100 %
(New: 100%, Indefinite: -%)
(S4/S8) Parts * The remaining life of the Developing Assembly (when it was installed/last used) -128 to 100 %
(New: 100%, Indefinite: -%)

*: S1 to S8 are printed only on reports for service technicians.

Number of detections of non-genuine cartridge / Page count of non-genuine cartridge

When a non-genuine cartridge is installed, it is classified as a cartridge type C2 to C8 according to the reason for judging it nongenuine, and the number of detections of each type and the number of pages printed with the cartridge installed are recorded.

Reason for judging it non genuine Cartridge type Description
Report for users* Report for service
OEM C3 C5 The number of detections of an OEM cartridge, and the number of pages printed
Communication error C2 C4 The number of detections of a cartridge without memory and the number of pages printed
Refill C3 C6 The number of detections of a cartridge prepared by refilling toner into a genuine cartridge, and the number of pages printed
Copied memory C3 C7 The number of detections of a cartridge prepared by refilling toner into a genuine cartridge and copying the contents of a normal memory, and the number of pages printed
Authentication failed C2 C8 The number of detections of a cartridge that cannot be authenticated, and the number of pages printed

*: Only C2 and C3 are displayed. The total count of the values of the reasons for judging the cartridge non-genuine is displayed.

NOTE:

The number of detections of non-genuine cartridge and the page count of non-genuine cartridge can be reset.
• To clear the cartridge replacement log: COPIER > FUNCTION > CLEAR > CRGL-CNT

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Service Mode, Troubleshooting
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