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Brother MFC7880DN

Troubleshooting. 2.8.1 Paper jams in the paper tray

User Check

• Check that the paper is set in the paper tray correctly.
• Flip over the paper in the paper tray or rotate the paper 180°.
• Adjust the paper guide according to the paper size.
• Check that there is not too much paper set in the paper tray.
• Check that the thickness of the paper is 60 to 105 g/m2.
• Flip through the paper and reset it in the paper tray.
• Replace the toner cartridge with a new one.
• Replace the drum unit with a new one.

Step Cause Remedy
1 Foreign object around the paper tray Remove the foreign object.
2 Paper dust cleaning roller attachment failure Reattach the paper dust cleaning roller.
3 Registration front actuator coming off Reattach the registration front actuator.
4 Connection failure of the registration front/rear sensor PCB harness Reconnect the registration front/rear sensor PCB harness.
5 Connection failure of the registration clutch harness Reconnect the registration clutch harness.
6 Connection failure of the HVPS flat cable Reconnect the HVPS flat cable.
7 HVPS flat cable breakage Replace the HVPS flat cable.
8 Registration front sensor failure Replace the registration front/rear actuator holder ASSY.
9 Registration clutch failure Replace the registration clutch.
10 Main motor failure Replace the main motor.
11 High-voltage power supply PCB failure Replace the high-voltage power supply PCB ASSY.
12 Damaged gears in the paper feeding system Replace the main frame L ASSY.
13 Damaged fuser unit Replace the fuser unit.
14 Main PCB failure Replace the main PCB ASSY.
Error Code
Service Mode, Troubleshooting
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