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Brother MFC7880DN

Troubleshooting. 2.1 No paper is fed from paper tray

User Check

• Check that the paper is set in the paper tray correctly.
• Check that there is not too much paper set in the paper tray.
• Flip over the paper in the paper tray or rotate the paper 180°.
• Check that the thickness of the paper is 60 to 105 g/m2.
• Check that the manual feed slot is not set as the pick-up tray.
• Flip through the paper and reset it in the paper tray.
• Clean the pick-up roller.

Step Cause Remedy
1 Accumulated paper dust Remove the paper dust cleaning roller cover and get rid of the paper dust in the area described in the figure below.
2 Roller holder ASSY attachment failure Reattach the roller holder ASSY correctly.
3 Connection failure of the main motor flat cable Reconnect the main motor flat cable.
4 Connection failure of the paper feed sensor harness Reconnect the paper feed sensor harness ASSY.
5 Paper feed actuator coming off Reattach the paper feed actuator.
6 Connection failure of the new toner sensor PCB flat cable Reconnect the new toner sensor PCB flat cable.
7 Connection failure of the T1 clutch harness Reconnect the T1 clutch harness.
8 Abrasion of the pick-up roller Replace the PF kit.
9 T1 clutch failure Replace the T1 clutch.
10 Damaged P/P gear Replace the paper tray.
11 Main motor failure Replace the main motor.
12 Damaged gears in the paper feeding system Replace the main frame L ASSY.
13 Damaged fuser unit Replace the fuser unit.
14 Main PCB failure Replace the main PCB ASSY.
Error Code
Service Mode, Troubleshooting
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