PrintCopy.info service

Brother HL-L2386DW

Troubleshooting. 2.9.4 Paper jam at the paper feeding section at the center of the machine

User Check

• Check that the paper is set in each paper tray correctly.
• Flip over the paper in each paper tray or rotate the paper 180°.
• Adjust each paper guide according to the paper size.
• Check that there is not too much paper set in each paper tray.
• Check that the thickness of the paper is 60 to 163 g/m2 for the paper tray, and 60 to 230 g/m2 for the MP tray.
• Flip through the paper and reset it in the paper tray.
• Replace the drum unit.

Step Cause Remedy
1 Foreign object inside the machine Remove the foreign object.
2 Eject actuator coming off Reattach the eject actuator.
3 Connection failure of the eject sensor harness Reconnect the eject sensor harness.
4 Fuser cover attachment failure Reattach the fuser cover.
5 Damaged fuser drive gear Replace the fuser drive gear.
6 Eject sensor failure Replace the eject sensor PCB ASSY.
7 Registration rear sensor failure Replace the actuator holder ASSY.
8 Paper feed motor failure Replace the paper feed motor.
9 Damaged gears in the paper feed drive system Replace the frame L unit.
10 Damaged fuser unit Replace the fuser unit.
11 Main PCB failure Replace the main PCB ASSY.
Error Code
Service Mode, Troubleshooting
Parts Catalog
Compatibility
Downloads Files
Home
New Register Forgot Password?
Send message to us