PrintCopy.info service

Brother HL-L2386DW

Troubleshooting. 2.9.1 Paper jam at the paper tray

User Check

• Check that the paper is set in the paper tray correctly.
• Flip over the paper in the paper tray or rotate the paper 180°.
• Adjust each paper guide according to the paper size.
• Check that there is not too much paper set.
• Check that the thickness of the paper is 60 to 163 g/m2.
• Flip through the paper and reset it in the paper tray.

Step Cause Remedy
1 Foreign object around the paper tray Remove the foreign object.
2 Paper dust cleaning roller attachment failure Reattach the paper dust cleaning roller.
3 Paper feed actuator coming off Reattach the paper feed actuator.
4 Registration front actuator coming off Reattach the registration front actuator.
5 Connection failure of the registration front/rear sensor harness Reconnect the registration front/rear sensor harness.
6 Connection failure of the registration clutch harness Reconnect the registration clutch harness.
7 Connection failure of the T1 paper feed sensor harness (non paper empty sensor models only) Reconnect the T1 paper feed sensor harness.
8 Connection failure of the T1 paper empty/paper feed sensor harness (paper empty sensor models only) Reconnect the T1 paper empty/paper feed sensor harness.
9 Registration front sensor failure Replace the actuator holder ASSY.
10 T1 paper feed sensor failure (non paper empty sensor models only) Replace the T1 paper feed sensor PCB ASSY.
11 T1 paper empty sensor failure (paper empty sensor models only) Replace the T1 paper empty/paper feed sensor PCB ASSY.
12 Paper feed motor failure Replace the paper feed motor.
13 Damaged gears in the paper feed drive system Replace the frame L unit.
14 Damaged fuser unit Replace the fuser unit.
15 Main PCB failure Replace the main PCB ASSY.
Error Code
Service Mode, Troubleshooting
Parts Catalog
Compatibility
Downloads Files
Home
New Register Forgot Password?
Send message to us