Brother HL-L2331D
Troubleshooting. 2.9.6 Paper jam at the duplex tray
User Check
• Flip over the paper in each paper tray or rotate the paper 180°.
• Check that the thickness of the paper is 60 to 105 g/m2 for the duplex tray.
• Flip through the paper and reset it in the paper tray.
• Use paper specified by the manufacturer.
• Check that the paper size is matched to the setting for the duplex printer.
Step | Cause | Remedy |
---|---|---|
1 | Foreign object in the duplex paper feeding system | Remove the foreign object. |
2 | Fuser cover attachment failure | Reattach the fuser cover. |
3 | Back cover failure | Replace the back cover. |
4 | Duplex tray failure | Replace the duplex tray. |
5 | Main PCB failure | Replace the main PCB ASSY. |