Brother HL-L2331D

Troubleshooting. 2.9.6 Paper jam at the duplex tray

User Check

• Flip over the paper in each paper tray or rotate the paper 180°.
• Check that the thickness of the paper is 60 to 105 g/m2 for the duplex tray.
• Flip through the paper and reset it in the paper tray.
• Use paper specified by the manufacturer.
• Check that the paper size is matched to the setting for the duplex printer.

Step Cause Remedy
1 Foreign object in the duplex paper feeding system Remove the foreign object.
2 Fuser cover attachment failure Reattach the fuser cover.
3 Back cover failure Replace the back cover.
4 Duplex tray failure Replace the duplex tray.
5 Main PCB failure Replace the main PCB ASSY.
Error Code
Service Mode, Troubleshooting
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