Brother HL-L2331D

Troubleshooting. 2.9.4 Paper jam at the paper feeding section at the center of the machine

User Check

• Check that the paper is set in each paper tray correctly.
• Flip over the paper in each paper tray or rotate the paper 180°.
• Adjust each paper guide according to the paper size.
• Check that there is not too much paper set in each paper tray.
• Check that the thickness of the paper is 60 to 163 g/m2 for the paper tray, and 60 to 230 g/m2 for the MP tray.
• Flip through the paper and reset it in the paper tray.
• Replace the drum unit.

Step Cause Remedy
1 Foreign object inside the machine Remove the foreign object.
2 Eject actuator coming off Reattach the eject actuator.
3 Connection failure of the eject sensor harness Reconnect the eject sensor harness.
4 Fuser cover attachment failure Reattach the fuser cover.
5 Damaged fuser drive gear Replace the fuser drive gear.
6 Eject sensor failure Replace the eject sensor PCB ASSY.
7 Registration rear sensor failure Replace the actuator holder ASSY.
8 Paper feed motor failure Replace the paper feed motor.
9 Damaged gears in the paper feed drive system Replace the frame L unit.
10 Damaged fuser unit Replace the fuser unit.
11 Main PCB failure Replace the main PCB ASSY.
Error Code
Service Mode, Troubleshooting
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