Brother HL-L2331D

Troubleshooting. 2.9.2 Paper jam at the MP tray

User Check

• Check that the paper is set in the MP tray correctly.
• Flip over the paper in the MP tray or rotate the paper 180°.
• Adjust each paper guide according to each paper size.
• Check that there is not too much paper set.
• Check that the thickness of the paper is 60 to 230 g/m2.
• Flip through the paper and reset it in the MP tray.

Step Cause Remedy
1 Foreign object around the MP tray Remove the foreign object.
2 Connection failure of the MP paper empty/registration front sensor harness Reconnect the MP paper empty/ registration front sensor harness.
3 MP registration front actuator coming off Reattach the MP registration front actuator.
4 Connection failure of the registration clutch harness Reconnect the registration clutch harness.
5 Paper feed motor failure Replace the paper feed motor.
6 Damaged gears in the MP paper feed system Replace the frame L unit.
7 Damaged fuser unit Replace the fuser unit.
8 Main PCB failure Replace the main PCB ASSY.
Error Code
Service Mode, Troubleshooting
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