Brother HL-L2331D

Troubleshooting. 2.2 No paper feeding from MP tray

User Check

• Check that the paper is set in the MP tray deeply.
• Check that too much paper is not loaded in the MP tray.
• Check if the machine is used with the MP tray support and MP flap are in closed state.
• Check that the thickness of the paper is 60 to 230 g/m2.
• Check that the paper tray is not set as the paper tray by the printer driver.
• Flip through the paper and reset it in the MP tray.
• Clean the MP paper pick-up roller.
• Check whether the paper tray is closed correctly.

Step Cause Remedy
1 MP roller holder ASSY attachment failure Reattach the MP roller holder ASSY correctly.
2 Connection failure of the paper feed motor flat cable Reconnect the paper feed motor flat cable.
3 Connection failure of the MP paper empty/registration front sensor harness Reconnect the MP paper empty/ registration front sensor harness.
4 Paper feed motor flat cable failure Replace the paper feed motor flat cable.
5 Paper feed motor failure Replace the paper feed motor.
6 Damaged gears in the paper feed drive system Replace the frame L unit.
7 Damaged fuser unit Replace the fuser unit.
8 Main PCB failure Replace the main PCB ASSY.
Error Code
Service Mode, Troubleshooting
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