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Brother DCP8110D

Troubleshooting. 7. Troubleshooting for Toner and Drum Problems

4.7.1 New toner is not detected

User Check

- Be sure to set a new toner cartridge.

Step Cause Remedy
1 New toner actuator caught in some sections of the machine Reattach the new toner actuator.
2 Connection failure of the relay front PCB harness Reconnect the relay front PCB harness.
3 New toner sensor failure Refer to "Check sensor operation (function code: 32)" to check the sensor operation. If the sensor operation is faulty, replace the relay front PCB ASSY.
4 Main PCB failure Replace the main PCB ASSY.

4.7.2 Cartridge error (toner cartridge cannot be detected)

Failed to determine whether the toner cartridge is new or old.

Step Cause Remedy
1 The power switch was turned OFF or the front cover was opened while a new toner cartridge is being detected. Reset the developer roller counter. (Refer to "Reset Developer Roller Counter")
2 New toner actuator coming off Reattach the new toner actuator.
3 New toner sensor failure Refer to "Check sensor operation (function code: 32)" to check the sensor operation. If the sensor operation is faulty, replace the relay front PCB ASSY

4.7.3 Drum error

User Check

- Clean the corona wire of the drum unit.
- Replace the drum unit with a new one, and reset the drum counter.

Step Cause Remedy
1 Dirt (dust) on electrodes of the drum unit Clean the electrodes of the drum unit and those of the machine.
2 High-voltage power supply PCB failure Replace the high-voltage power supply PCB ASSY.
3 Main PCB failure Replace the main PCB ASSY.
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