Xerox WorkCentre 6027 MFP
Error Codes List page 3
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- Code: 016-737
- Description: Download Errors The system firmware file is incorrect, corrupt, or communications to the printer failed. • 016-737: Format Error Press OK Button <Download Format Error> The file format is invalid.
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete. 3. Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 016-741 ... 016-745
- Description: Download Errors The system firmware file is incorrect, corrupt, or communications to the printer failed. • 016-741: Protection Error <Download Protect Error> The Protect is invalid. Download was attempted under the condition where it is prohibited. • 016-742: Invalid ID Press OK Button <Download ID Error> An error occurred because an invalid firmware is installed. • 016-743: Range Check Error <Download Range Error> The address of the write destination is invalid. • 016-744: Format Error 016-744 System Invalid Data Press OK <Download Format Error> Invalid file format to be downloaded. • 016-745: Format Error 016-745 System Invalid Data Press OK <Download Protect Error> Download destination device protection on.
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete. 3. Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 016-749
- Description: PJL Request Error The print data cannot be processed by PJL.
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
- Code: 016-753
- Description: PDL Emulation Error PDL emulation error has occurred
- Causes: • Control Panel
- Remedy: 1. If necessary, check whether the correct machine password has been instructed to the other machine. Does the error persist? Complete.
- Code: 016-755
- Description: PDF Print Prohibited Attempted to process a print-protected PDF file
- Causes: • Control Panel
- Remedy: 1. Cancel the print protection using Adobe Reader and try printing again. Does the error persist? Go To Step 2. Complete. 2. Check whether the version of the Controller ROM is the latest one, and upgrade the version if it is not the latest. Complete.
- Code: 016-764, 016-766, 016-767
- Description: E-mail Error An e-mail error has occurred. • 016-764: Mail Connect Fail 016-764 Scan Job Failure Press OK <Connect Error> Can not connect to mail server for sending mail. • 016-766: SMTP TX Fail Error 016-766 Scan Job Failure Press OK <SMTP> Can not transfer completely. • 016-767: Invalid Address Error 016-767 Scan Job Failure Press OK <E-mail Address Error> Recipient address is invalid.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.