Xerox Phaser 8860

• Code: 1,000.6x
• Description: 525-Sheet Feeder Program Faults A firmware error has occurred. The following troubleshooting procedure applies to these errors
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 1,00X.4x
• Description: 525-Sheet Feeder Faults The following troubleshooting procedure applies to these errors: 1,001.46 An over current condition was detected in the upper 525-Sheet Feeder. The lift motor or clutch may be shorted. 1,002.47 An over current condition was detected in the lower 525-Sheet Feeder. The lift motor or clutch may be shorted.
• Causes: Tray Feeder, PL 3.0 Pick Assy and Retard Roller Kit, PL 3.0 Left Side Harness, PL 5.0
• Remedy: • Check the tray to ensure it is free of obstructions or debris. • Check the operation of the Tray Lift Plate. • Check the condition of the Feed and Pick Rollers. • Reseat the optional tray connection to the system. • If the problem persists, follow the procedure below.
  1 Remove the 525-Sheet Feeder and check the connections for damage. Are the connectors damaged? Replace the damaged connections. Go to Step 2. 2 Check the Pick Assembly for dirt, damage, or wear. Are the rollers damaged or worn? Replace the Pick Assembly. 3 Test the Pick Clutch. Run the Service Diagnostics Pick Clutch test for the affected tray. Does the Pick Clutch operate correctly? Go to Step 3. Replace the feeder. 4 Test the Lift Motor. Run the Service Diagnostics Lift Motor test for the affected tray. Does the Lift Motor operate correctly? 5 Check the wiring from the feeder to Electronics Module. Is the wiring defective? Replace the harness. If the error persists, go to Step 6. Replace the feeder. 6 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the feeder. Reconnect the system grounds.

• Code: 11,0XX.xx
• Description: Electronics Module Interface Faults A communications error has occurred. The following troubleshooting procedure applies to these errors: 11,001.47 The Upper 525-sheet feeder broken serial link detected. 11,002.48 The Lower 525-sheet feeder broken serial link detected. 11,003.49 Control Panel broken serial link detected 11,004.41 Control Panel or I/O Board broken serial link detected. 11,005.42 Power control broken serial link detected. 11,006.43 Printhead broken serial link detected. 11,007.44 PCI error detected. 11,008.45 The DMA hardware is not responding. 11,009.46 Communication timeout failure detected. 11,010.47 Hardware version mismatch. 11,011.48 Software version mismatch. 11,012.49 The power control PLD does not match the expected version. 11,013.41 I/O PLD version mismatch. 11,014.42 Control Panel version mismatch. 11,015.43 Printhead PLD version mismatch. 11,016.44 Lower 525-sheet feeder PLD version mismatch. 11,017.45 Upper 525-sheet feeder PLD version mismatch. 11,018.46 Titan version mismatch. 11,043.66 Control Panel waiting error
• Causes: I/O Board, PL 2.0 Right Side Harness / I/O Control - Right Side Harness, PL 5.0 Right Side Harness / I/O Control - I/O Board Power Control Cable, PL 5.0 Right Side Harness / I/O Control - Left Side Harness, PL 5.0 Left Side Harness (1/2) - Electronics Module, PL 5.0 Electronics Module - Optional Feeder, PL 3.0 Left Side Harness (1/2) -
• Remedy: • Check that all system grounds are secured. • Check or reseat all connections to the Electronics Module. • Check the condition of all harnesses. • If the problem persists, follow the procedure below.
  1 Check ground integrity for the printer. Does the error persist? Go to Step 2. Complete. 2 Reseat all system interconnections and check that the cables are properly dressed. Does the error persist? Go to Step 3. Complete. 3 Reset NVRAM. Does the error persist? Locate the error code below. Complete. For errors 11, 001.47 and 11,017.45 Replace the Tray Lift Motor. Does the error persist? Replace the Electronics Module. Complete. For errors 11,002.48 and 11, 016.44 Check the Option Tray connection. Does the error persist? Replace the optional tray. Complete. For errors 11,003.49 and 11,0014.42 Replace the I/O BoardComplete. For errors 11,004.41 and 11,013.41 Replace the I/O Board. Does the error persist? Replace the Control Panel. Complete. For errors 11,006.43 and 11,015.43 Replace the Printhead. Complete. For error 11,009.46 Replace the I/O Board. Does the error persist? Replace the Electronics Module. Complete. For all other 11,000.4x errors: Replace the Electronics Module. Complete.

• Code: 11,100.60
• Description: Electronics Module Temperature Fault The root problem for this error is temperature sensitivity with the power supply’s opto-isolator chips. The following troubleshooting procedure applies to this error: 11,100.60 The system reports an overheat condition.
• Causes: Electronics Module, PL 5.0 Electronics Module Power - Electronics Module Fan, PL 4.0 Left Side Harness (2/2) -
• Remedy: • Check the ambient room temperature. • Check for obstructions in the Air Vents. If obstructions are cleared, allow time for the system to cool. • If the problem persists, follow the procedure below.
  1 Check that the air ducts are free of obstructions and the fans are operating correctly. Are the fans operating correctly? Replace the Electronics Module. Replace the defective fan.

• Code: 11,300.6x
• Description: EMC Motor Control Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 11,300.6x Motor told to move too late.
• Causes: Electronics Module, PL 5.0 Electronics Module Power -
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Replace the Electronics Module. Reconnect the system grounds.

• Code: 12,000.60
• Description: Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.