Xerox Phaser 8550

• Code: 13,2XX.4x
• Description: Right Jetstack Thermal Faults A thermal error in the Printhead jetstack has occurred. The following troubleshooting procedures apply to these errors: 13,200.41 The right jetstack heater is too hot. 13,202.43 The right jetstack heater took too long to reach the setpoint temperature. 13,259.46 The right jetstack heater thermistor circuit is open. 13,261.48 The right jetstack heater thermistor circuit is shorted. 13,263.41 The right jetstack heater thermistor returned faulty reading.
• Causes: Printhead, PL 2.0 Electronics Module -
• Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the Right Jetstack. Run the Service Diagnostics Right Jetstack Temperature test. Does the Preheater operate correctly? Go to Step 4. Replace the Printhead. 4 Check Printhead connections and wiring. Are the connections secure and the wiring undamaged? Replace the Printhead. Repair the wiring.

• Code: 13,XXX.4x
• Description: Preheater Thermal Faults A Preheater thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,072.48 The Preheater is too hot. 13,074.41 The Preheater took too long to reach the setpoint temperature. 13,131.44 The Preheater Thermistor circuit is open. 13,133.46 The Preheater Thermistor circuit is shorted. 13,135.48 The Preheater Thermistor returned faulty reading
• Causes: Preheater, PL 2.0 I/O Board (1/2) - I/O Board, PL 5.0 I/O Board (1/2) - Right Combined Cable, PL 5.0
• Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature of the room is within the system’s environmental specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Test the Preheater. Run the Service Diagnostics Preheater test. Does the Preheater operate correctly? Replace the I/O Board. Go to Step 3. 3 Check Preheater connections and wiring. Are the connections secure and the wiring undamaged? Replace the Preheater. Repair or replace the wiring.

• Code: 13,XXX.xx
• Description: Printhead Reservoir Thermal Faults A Printhead Reservoir thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,264.42 The Printhead reservoir heater is too hot. 13,266.44 The Printhead reservoir heater took too long to reach setpoint temp. 13,323.47 The Printhead reservoir heater thermistor circuit is open. 13,325.49 The Printhead reservoir heater thermistor circuit is shorted. 13,327.42 The Printhead reservoir heater thermistor returned faulty reading.
• Causes: Printhead, PL 2.0 Electronics Module -
• Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the Printhead Reservoir temperature. Run the Service Diagnostics Reservoir Temperature test. Does the Printhead operate correctly? Go to Step 4. Replace the Printhead. 4 Check Printhead connections and wiring. Are the connections secure and the wiring undamaged? Replace the Printhead. Repair the wiring.

• Code: 13,XXX.xx
• Description: Ink Loader Thermal Faults A thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,328.43 The Cyan heater is too hot. 13,330.45 The Cyan heater took too long to reach the setpoint temperature. 13,387.48 The Cyan heater thermistor circuit is open. 13,389.41 The Cyan heater thermistor circuit is shorted. 13,391.43 The Cyan heater thermistor returned faulty reading. 13,392.44 The Magenta heater is too hot. 13,394.46 The Magenta heater took too long to reach the setpoint temperature. 13,451.49 The Magenta heater thermistor circuit is open. 13,453.42 The Magenta heater thermistor circuit is shorted. 13,455.44 The Magenta heater thermistor returned faulty reading. 13,456.45 The Yellow heater is too hot. 13,458.47 The Yellow heater took too long to reach setpoint temp. 13,515.41 The Yellow heater thermistor circuit is open. 13,517.43 The Yellow heater thermistor circuit is shorted. 13,519.45 The Yellow heater thermistor returned faulty reading. 13,456.45 The Black heater is too hot. 13,458.47 The Black heater took too long to reach setpoint temp. 13,515.41 The Black heater thermistor circuit is open. 13,517.43 The Black heater thermistor circuit is shorted. 13,519.45 The Black heater thermistor returned faulty reading.
• Causes: Ink Loader, PL 2.0 Electronics Module - I/O Board, PL 5.0 I/O Board (2/2) - Electronics Module, PL 5.0 Electronics Module - Right Combined Cable, PL 5.0
• Remedy: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the appropriate Ink Melt heater. Run the Service Diagnostics Ink Melt test. 1. Yellow 2. Cyan 3. Magenta 4. Black Does the Ink Melt Heater operate correctly? Replace the Electronics Module. Go to Step 4. 4 Check Ink Loader connections and wiring. Are the connections secure and the wiring undamaged? Replace the Ink Loader. Repair or replace the wiring. If the error persists, replace the I/O Board.

• Code: 19,0XX.4x
• Description: Printhead Calibration Faults The root problem for this error is temperature sensitivity with the power supply’s opto-isolator chips. The following troubleshooting procedure applies to this error: 19,001.46 The HFD server failed due to NVRAM operation. THis fault should only occur when the system is in manufacturing mode. 19,002.47 The system attempted a Printhead operation without position data in NVRAM. 19,003.48 Scale and offset voltage error too large. Something is wrong with the Electronics Module or Wave Amplifier. 19,004.40 The Printhead and Electronics Module do not match. 19,005.41 Improper ground connection
• Causes: Electronics Module, PL 5.0 Electronics Module - Printhead, PL 2.0 Electronics Module -
• Remedy: • Check electrical connections to the Printhead. • Check for obstructions or damage near the Printhead. If obstructions are cleared, retest. • If the problem persists, follow the procedure below.
  1 Check and reseat all connections to the Printhead. Does the problem persist? Replace the Printhead. If the error persists, replace the Electronics Module. Complete.

• Code: 19,0XX.6x
• Description: Waveform Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 19,001.68 to 19,039.61 Waveform Printhead calibration program faults.
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Check that the ground straps are place between the Media Drive Motor and YAxis Assembly. Also check the ground clip at the Tray 2 Pick Clutch. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.