Remedy: Remove the Finisher Front Cover and Rear Cover]. Defeat the Front Cover Interlock. Enter Service Diagnostics Mode. From the Main Menu, “Motors/Fans Tests/Finisher Motors/Stacker.” Run Motor Up and Down tests. Does the Stacker Tray move up and down? Y↓N→ Inspect the Stacker Motor Assembly and Belt Bracket Assembly for damage. Replace as necessary. Does the Stacker move now? Y↓N→ Replace the Finisher Control Board. Problem solved. Drive the Stacker Tray to its highest position using the Motor Up test. From the Main Menu, select “Sensor Tests/Finisher Sensors/Stacker. While watching the display, interrupt the Stack A and Stack B sensors. Does the display indicate H & L for both sensors? Y↓N→ Does the display indicate H & L for one sensor? Y↓N→ Replace the Finisher Controller Board. Address the following components/assemblies in order: • The unresponsive sensor. • The Finisher Control Board. • The wiring harness between the sensors and the Finisher Control Board. Replace the Engine Control Board in the printer.
Code: 118, 119
Description: 12-256 12-257 FINISHER ERROR 118 STAPLER FRONT CORNER SENSOR ON FAILURE FINISHER ERROR 119 STAPLER FRONT CORNER SENSOR OFF FAILURE
Remedy: Open the Front Door. Defeat the Front Door Interlock. Enter Service Diagnostics Mode. From the “Motors/Fans Tests / Finisher Motors / Stapler Move Motor” test menu, select “Move Front” to move the Stapler to the front of the Finisher. From the Main Menu, select “Sensor Tests/Finisher Sensors/Stacker.” Manually move the Stapler Assembly so as to interrupt the Stapler Front Corner Sensor. Does the Front Panel LCD show “Front Corner” toggling between H & L. Y↓N→ Remove the Rear Cover and the Board Cover. Measure the voltage between the Finisher Control Board P850A-2 and Finisher frame ground. Again manually move the Stapler Assembly so as to interrupt the Stapler Front Corner Sensor. Does the voltage toggle between +5 VDC and 0 VDC? Y↓N→ Remove the Finisher Front Cover. Measure the voltage at the Front Corner Sensor pin 2 (yellow) and Finisher frame ground. Once again manually move the Stapler Assembly so as to interrupt the Stapler Front Corner Sensor. Does the voltage toggle between +5 VDC and 0 VDC? Y↓N→ Measure the voltage at Front Corner Sensor pin 1 (gray). Does the voltage measure +5 VDC? Y↓N→ Measure the voltage between the Finisher Control Board P850A-3 and Finisher frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Finisher Control Board. Repair or replace the wiring harness between the Finisher Control Board and the Front Corner Sensor. Measure the voltage at the Front Corner Sensor pin 3 (violet) and Finisher frame ground. Does the voltage measure 0 VDC? Y↓N→ Measure the voltage between the Finisher Control Board P850A-1 and Finisher frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Finisher Control Board. Repair or replace the wiring harness between the Finisher Control Board and the Front Corner Sensor. Replace the Front Corner Sensor. Repair or replace the wiring harness between the Finisher Control Board and the Front Corner Sensor. Replace the Finisher Control Board. Replace the Finisher Control Board.
Remedy: Note If this failure reoccurs three times successively, an Engine NVRAM value is set preventing further printer use until the NVRAM Access / Clear Tech Rep Fault / Clear <09-380 ~ 09-383> is run. Note If necessary, enter Service Diagnostics Mode and run the “Clear Tech Rep Fault” procedure. Remove the Rear Cover and Rear Shield. Measure the voltage at P534-2 on the Engine Control Board. Does the voltage measure between +1 VDC and +3 VDC? Y↓N→ Measure the voltage at P534-3 on the Engine Control Board. Does the voltage measure +5 VDC? Y↓N→ Replace the Engine Control Board. Remove the Rear Cover and Rear Shield. Measure the voltage at P534-1 on the Engine Control Board. Does the voltage measure 0 VDC? Y↓N→ Replace the Engine Control Board. Remove the Print Cartridge Plate Cover. Inspect the wiring harness between the Engine Control Board and the Developer Housing Assembly. Is the wiring harness in good condition? Y↓N→ Repair or replace as necessary. Replace the Developer Housing Assembly. Replace the Engine Control Board. Note Run approximately 10 pages of solid fill full-page prints of this primary color to ensure this error is cleared.
Code: 120, 121
Description: 12-260 12-262 FINISHER ERROR 120 EJECT CLAMP HOME SENSOR ON FAILURE FINISHER ERROR 121 EJECT CLAMP HOME SENSOR OFF FAILURE
Remedy: Remove the Finisher Rear Cover. Remove the sensor from the top of the eject motor mount bracket. Enter Service Diagnostics Mode. From the Main Menu, select “Sensor Tests/Finisher Sensors/Miscellaneous.” Manually actuate the Eject Clamp Home Sensor and observe the display. Does display indicate the Eject Clamp Home Sensor toggling between H & L? Y↓N→ Remove the Rear Cover and the Board Cover. Measure the voltage between the Finisher Control Board P849-5 and Finisher frame ground. Again manually actuate the Stack Height Sensor. Does the voltage toggle between +5 VDC and 0 VDC? Y↓N→ Measure the voltage at the Eject Clamp Home Sensor pin 2 (yellow) and Finisher frame ground. Once again manually actuate the Eject Clamp Home Sensor. Does the voltage toggle between +5 VDC and 0 VDC? Y↓N→ Measure the voltage at Eject Clamp Home Sensor pin 1 (gray). Does the voltage measure +5 VDC? Y↓N→ Measure the voltage between the Finisher Control Board P849-6and Finisher frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Finisher Control Board. Repair or replace the wiring harness between the Finisher Control Board and the Eject Clamp Home Sensor. Measure the voltage at the Eject Clamp Home Sensor pin 3 (violet) and Finisher frame ground. Does the voltage measure 0 VDC? Y↓N→ Measure the voltage between the Finisher Control Board P849-4 and Finisher frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Finisher Control Board. Repair or replace the wiring harness between the Finisher Control Board and the Eject Clamp Home Sensor. Replace the Eject Clamp Home Sensor. Repair or replace the wiring harness between the Finisher Control Board and the Eject Clamp Home Sensor. Replace the Finisher Control Board. Replace the Finisher Control Board.
Remedy: Remove the Finisher Rear Cover. Enter Service Diagnostics Mode. From the Main Menu, select “Sensor Tests/Finisher Sensors/Miscellaneous Manually rotate the Decurler Cam Shaft such that the photo interrupter toggles the Decurler Cam Home Sensor. Does the display indicate the Decurler Cam Home Sensor toggling between H & L? Y↓N→ Remove the Rear Cover and the Board Cover. Measure the voltage between the Finisher Control Board P849-2 and Finisher frame ground. Again manually rotate the Decurler Cam Shaft such that the photo interrupter toggles the Decurler Cam Home Sensor. Does the voltage toggle between +5 VDC and 0 VDC? Y↓N→ Measure the voltage at the Decurler Cam Home Sensor pin 2 (yellow) and Finisher frame ground. Once again manually rotate the Decurler Cam Shaft such that the photo interrupter toggles the Decurler Cam Home Sensor. Does the voltage toggle between +5 VDC and 0 VDC? Y↓N→ Measure the voltage at Decurler Cam Home Sensor pin 1 (gray). Does the voltage measure +5 VDC? Y↓N→ Measure the voltage between the Finisher Control Board P849-3 and Finisher frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Finisher Control Board. Repair or replace the wiring harneMeasure the voltage at the Decurler Cam Home Sensor pin 3 (violet) and Finisher frame ground. Does the voltage measure 0 VDC? Y↓N→ Measure the voltage between the Finisher Control Board P849-1 and Finisher frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Finisher Control Board. Repair or replace the wiring harness between the Finisher Control Board and the Decurler Cam Home Sensor. Replace the Decurler Cam Home Sensor. Repair or replace the wiring harness between the Finisher Control Board and the Decurler Cam Home Sensor. Replace the Finisher Control Board. Replace the Finisher Control Board.ss between the Finisher Control Board and the Decurler Cam Home Sensor.
Code: 123
Description: 12-281 FINISHER ERROR 123 SET CLAMP FAILURE
Remedy: Remove the Finisher Rear Cover. Enter Service Diagnostics Mode. From the Main Menu, select “Sensor Tests/Finisher Sensors/Miscellaneous.” Manually operate the Set Clamp Solenoid [see illustration in or. Rotate the Set Clamp Shaft (above the solenoid to enable manual operation of the Set Clamp Home Sensor) and observe the display for toggling between H and L of the Set Clamp Home Sensor. Does the display toggle between H & L? Y↓N→ Remove the Board Cover. Measure the voltage between the Finisher Control Board P849-8 and Finisher frame ground. Rotate the Set Clamp Shaft (above the solenoid to enable manual operation of the Set Clamp Home Sensor) and observe the display for toggling between H and L of the Set Clamp Home Sensor. Does the voltage toggle between +5 VDC and 0 VDC? Y↓N→ Measure the voltage at the Set Clamp Sensor pin 2 (yellow) and Finisher frame ground. Rotate the Set Clamp Shaft (above the solenoid to enable manual operation of the Set Clamp Home Sensor) and observe the display for toggling between H and L of the Set Clamp Home Sensor. Does the voltage toggle between +5 VDC and 0 VDC? Y↓N→ Measure the voltage at Set Clamp Sensor pin 1 (gray). Does the voltage measure +5 VDC? Y↓N→ Measure the voltage between the Finisher Control Board P849-9 and Finisher frame ground. Does the voltage measure +5 VDC? Y↓N→ Replace the Finisher Control Board. Repair or replace the wiring harness between the Finisher Control Board and the Front Corner Sensor. Measure the voltage at the Set Clamp Sensor pin 3 (violet) and Finisher frame ground. Does the voltage measure 0 VDC? Y↓N→ Measure the voltage between the Finisher Control Board P849-7 and Finisher frame ground. Does the voltage measure 0 VDC? Y↓N→ Replace the Finisher Control Board. Repair or replace the wiring harness between the Finisher Control Board and the Set Clamp Sensor. Replace the Set Clamp Sensor. Repair or replace the wiring harness between the Finisher Control Board and the Set Clamp Sensor. Replace the Finisher Control Board. Replace the Finisher Control Board.