Description: Engine Firmware Failure The Engine Control Board detected a firmware error. Code 78: CRUM Data Error Code 79: This is a generic Engine Firmware Failure code generated when any other Engine Firmware Failure code fails to report to the controller properly.
Causes: • Engine Control Board, PL9.1.16
Remedy: 1 Does the error persist after the printer power is cycled? Replace the Engine Control Board. Complete
Code: 80
Description: Disk Failure An error was detected in the Hard Disk.
Causes: • Hard Drive PL9.1.25 • Image Processor Board PL9.1.3
Remedy: 1 Check the Hard Drive installation. Is the Hard Drive properly installed? Go to Step 2. Correct the installation. 2 Replace the Internal Hard Drive. Does the error persist? Replace the Image Processor Board Complete
Code: 83
Description: Engine NVRAM Error Engine NVRAM is corrupted or receiving corrupt data from a CRUM.
Causes: • EEPROM Board, PL9.1.12 • Imaging Unit, PL6.1.1 • Fuser, PL5.1.1 • Engine Control Board, PL9.1.16
Remedy: 1 Cycle printer power. Does the error persist? Go to Step 2. Complete 2 Reinstall the Imaging Unit and Fuser. Cycle printer power. Does the error persist? Go to Step 3. Complete 3 Replace the Imaging Unit. Cycle printer power. Does the error persist? Go to Step 4 Complete 4 Replace the Fuser. Cycle printer power. Does the error persist? Go to Step 5 Complete 5 Replace the EEPROM Board. Cycle printer power. Does the error persist? Replace the Engine Control Board. Complete
Code: 86 ... 89
Description: [Y] [M] [C] [K] Toner Cartridge Failure A CRUM error has occurred for the indicated Toner Cartridge. Code 86: Cyan Toner Cartridge Failure Code 87: Magenta Toner Cartridge Failure. Code 88: Yellow Toner Cartridge Failure Code 89: Black Toner Cartridge Failure
Remedy: 1 Check Toner Cartridge installation. Are the Toner Cartridges properly installed? Go to Step 2. Correct the installation. 2 Replace the affected Toner Cartridge. Does the error persist after a genuine Xerox Toner Cartridge is installed? Go to Step 3. Complete 3 Check the CRUM Reader connection. Is P/J341 connected to the harness? Go to Step 4. Connect the CRUM Reader Board 4 Replace the CRUM Reader. Does the error persist? Go to Step 5. Complete 5 Check all pins on the RFID2 Harness PL7.2.16 for continuity. 1. Disconnect P/J341 and P/J3411. 2. Check continuity between J341 <=> J3411. Go to Step 6. Replace the RFID2 Harness. 6 Check all pins on the RFID Harness PL7.2.17 for continuity. 1. Disconnect P/J3411 and P/J34. 2. Check continuity between P3411 <=> J34. Replace the Engine Control Board. Replace the RFID Harness.
Code: 90 ... 99
Description: Code 90: Cyan CRUM ID Error Code 91: Magenta CRUM ID Error Code 92: Yellow CRUM ID Error Code 93: Black CRUM ID Error Code 96: Non-Xerox Cyan Toner Cartridge Detected Code 97: Non-Xerox Magenta Toner Cartridge Detected Code 98: Non-Xerox Yellow Toner Cartridge Detected Code 99: Non-Xerox Black Toner Cartridge Detected. Replace [Y] [M] [C] [K] Toner Cartridge The CRUM Reader detected a CRUM ID error or a Non-Xerox Toner Cartridge. An empty or non-genuine Xerox cartridge, a fatal cartridge error, or a fatal printer error can cause this error. Check for an error code in the help text prior to troubleshooting. If a code in the range of 232~235 appears, or no code is present, see "Replace [Y] [M] [C] [K] Toner Cartridge or [Y] [M] [C] [K] Toner Is Low". A Non-Xerox Toner Cartridge warning message occurs when the printer detects the presence of Non-Xerox Toner. The customer can continue to print by selecting use it on the Control Panel when queried whether to use the Non-Xerox cartridge. If the customer chooses Do Not Use, the warning message is replaced by the Replace [C] [M] [Y] [K] Toner Cartridge error message and the associate codes (96 ~ 99) appear in the help text.
Remedy: 1 Check Toner Cartridge installation. Are the Toner Cartridges properly installed? Go to Step 2. Correct the installation. 2 Replace the affected Toner Cartridge. Does the error persist after a genuine Xerox Toner Cartridge is installed? Go to Step 3. Complete 3 Check the CRUM Reader Board connection. Is P/J341 connected to the harness? Go to Step 4. Reconnect the CRUM Reader Board 4 Replace the CRUM Reader Board. Does the error persist? Go to Step 5. Complete 5 Check all pins on the RFID2 Harness PL7.2.16 for continuity. 1. Disconnect P/J341 and P/J3411. 2. Check continuity between J341<=>J3411. Go to Step 6. Replace the RFID2 Harness. 6 Check all pins on the RFID Harness PL7.2.17 for continuity. 1. Disconnect P/J3411 and P/J34. 2. Check continuity between P3411<=>J34. Replace the Engine Control Board. Replace the RFID Harness.
Code: 94
Description: Non-Phaser 6300/6350 Fuser A CRUM-ID error indicates that a non-Phaser 6300 Fuser is installed.
Remedy: 1 Check the Fuser part number. Is the Fuser a genuine Xerox part. Go to Step 2. Replace the Fuser. 2 Check the Fuser for damage. Is the Fuser damaged? Replace the Fuser. Go to Step 3. 3 Check Fuser installation. Remove and reinstall the Fuser. Does the error persist? Go to Step 4 Complete 4 Replace the Fuser. Does the error persist? Go to Step 5. Complete 5 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J361. 2. Check continuity between J36<=>J361. Replace the Engine Control Board. Replace the FSR/ ADC Harness.