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Xerox Phaser 6350

Error Codes List page 7

  • Code: 223
  • Description: Metered Toner Is not Enabled A metered toner cartridge is installed while metered toner is not enabled.
  • Causes: • Toner Cartridge (Y) PL7.2.8 • Toner Cartridge (M) PL7.2.9 • Toner Cartridge (C) PL7.2.10 • Toner Cartridge (K) PL7.2.11
  • Remedy: 1 Check the configuration of the Printer. Is the printer covered under a Metered Toner contract? Enable the Metered Toner via the front Panel. Replace the affected Toner Cartridge with a Non-Metered Toner Cartridge.
  • Code: 224 ... 227
  • Description: Replace [Y] [M] [C] [K] Toner Cartridge or [Y] [M] [C] [K] Toner Is Low An empty cartridge (Code 202~205), a metered cartridge installed in a non-metered printer, an unsupported high-capacity cartridge (Code 224~227), or a fatal error within the cartridge or printer can cause this error condition. Check for an error code in the help text prior to troubleshooting this error message. For codes 90~99, a different troubleshooting procedure is provided on. When no jobs are being sent to the printer, the [Y] [M] [C] [K] Toner Cartridge Empty message displays on the Control Panel. This warning allows continued printing in black and white (Run Black) mode for a short period of time. Once the color cartridges are empty, the message changes to Replace [Y] [M] [C] [K] Toner Cartridge, and the printer enters a hard stop condition. Code 202, 224: Replace Cyan Toner Cartridge Code 203, 225: Replace Magenta Toner Cartridge Code 204, 226: Replace Yellow Toner Cartridge Code 205, 227: Replace Black Toner Cartridge
  • Causes: • No Toner Sensor, PL7.2.5 • Toner Cartridge Holder, PL7.2.1 • TNR Harness, PL7.2.18
  • Remedy: 1 Replace the affected Toner Cartridge. Does the error persist? Go to Step 2. Complete 2 Check the No Toner Sensor signals. Disconnect P/J51. Is the signal less than +0.2 V for the affected sensor? J51-A8 <=> J51-A7 Yellow J51-A5 <=> J51-A4 Magenta J51-A2 <=> J51-A1 Cyan J51-A11 <=> J51-A10 Black Go to Step 5 Go to Step 3 3 Check the TNR Harness sensor connections J701 (Y), J702 (M), J703 (C), J704 (K) <=> J51 for continuity. Go to Step 4 Replace the TNR Harness. 4 Test the No Toner Sensor. Run the Service Diagnostics Toner Low/ Empty test on the affected cartridge. If the test fails, check the sensor connector, if the connector is ok, replace the Toner Sensor. Does the error persist? Go to Step 5. Complete 5 Test the Toner Motor. 1. Close the Interlock Switch while testing. NOTE: Run this test for ONLY 5 seconds to avoid packing the toner. 2. Run the Service Diagnostics Toner Motor test for the affected cartridge. Does the Toner Motor function correctly? Check the toner stirring auger or gear for damage. Replace if necessary. Go to Step 6. 6 Is the auger tube of the problem color full of toner near the hopper end? Go to Step 7. Inspect the toner cartridge for dispense problems. 7 Check the Engine Control Board. Disconnect P/J51. 1. Close the Interlock Switch while testing. 2. Is there +24 V for the Toner Motor? P51-B21 <=> ground Yellow P51-B26 <=> ground Magenta P51-B31 <=> ground Cyan J51-B36 <=> ground Black Is there +24 V to the affected Toner Motor? Go to Step 8. Replace the Engine Control Board. 8 Check the TNR Harness Toner Motor connections for continuity. Disconnect P/J51 and P511 (Y), P512 (M), P513 (C), 514 (K). Is the harness conductive? Go to Step 9 Replace the Toner Harness. 9 Replace the Toner Cartridge Holder for the affected color. Does the error persist? Replace the Engine Control Board. Complete
  • Code: 40 ... 43
  • Description: Fuser Failure The Fuser temperature regulation has failed. Code 40: The temperature sensor sensed an overheat condition. Code 41: The temperature sensor sensed a low temperature condition. Code 42: Temperature sensor not providing an output. Code 43: Warm up failure.
  • Causes: • Fuser, PL5.1.1 • FSR/ADC Harness, PL5.2.28 • LVPS, PL9.1.6 • Engine Control Board, PL9.1.16
  • Remedy: 1 Check the Fuser label for the correct rating. Is the Fuser properly rated (110v / 220v)? Go to Step 2. Replace the Fuser. 2 Check the Fuser for damage. Is the Fuser connector damaged? Replace the Fuser. Go to Step 3. 3 Replace the Fuser. Does the error persist? Go to Step 4. Complete 4 Replace the LVPS. Does the error persist? Go to Step 5. Complete 5 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J361. 2. Check continuity between J36 <=> J361. Replace the Engine Control Board. Replace the FSR/ ADC Harness.
  • Code: 44
  • Description: Fuser Failure The Fuser heater control circuitry has failed.
  • Causes: • Fuser, PL5.1.1 • FSR/ADC Harness, PL5.2.28 • LVPS, PL9.1.6 • Engine Control Board, PL9.1.16 • LV Harness, PL10.1.2
  • Remedy: 1 Check the Fuser label for the correct rating. Is the Fuser properly rated (110v / 220v)? Go to Step 2. Replace the Fuser. 2 Check the Fuser for damage. Is the Fuser connector damaged? Replace any damaged parts. Go to Step 3. 3 Replace the Fuser. Does the error persist? Go to Step 4. Complete 4 Replace the LVPS. Does the error persist? Go to Step 5. Complete 5 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J162 and P/J361. 2. Check continuity between J162<=>J361. Go to Step 6. Replace the FSR/ ADC Harness. 6 Check all pins on the LV Harness PL10.1.2 for continuity. 1. Disconnect P/J61 and P/J165. 2. Check continuity between J61 <=> J165. Replace the Engine Control Board. Replace the LV Harness.
  • Code: 45, 47
  • Description: Fuser Failure The Non Contact (NC) circuitry has failed. Code 45: NC Sensor circuit Failure Code 47: This is the generic Fuser code displayed when the printer cannot generate a specific error. This error code can represent any Fuser error code from 40 through 47. In this instance, all of the Fuser Failure troubleshooting procedures need to be completed until the error is resolved.
  • Causes: • Fuser, PL5.1.1 • FSR/ADC Harness, PL5.2.28 • Engine Control Board, PL9.1.16
  • Remedy: 1 Check the Fuser label for the correct rating. Is the Fuser properly rated (110v/220v)? Go to Step 2. Replace the Fuser. 2 Check the Fuser for damage. Is the Fuser connector damaged? Repair or replace the Fuser. Go to Step 3. 3 Replace the Fuser. Does the error persist? Go to Step 4. Complete 4 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J361. 2. Check continuity between J36 <=> J361. Replace the Engine Control Board. Replace the FSR/ ADC Harness.
  • Code: 50
  • Description: Fuser Fan Failure The Fuser Fan rotation signal indicates to the Engine Control Board that the fan is no longer operational.
  • Causes: • Fuser Fan, PL5.3.31 • FAN/PHD/MOT Harness, PL10.1.9 • Engine Control Board, PL9.1.16
  • Remedy: 1 Check the Fuser Fan for damage. Remove the Front Cover. Is the fan damaged? Replace the Fuser Fan. Go to Step 2. 2 Check the Fuser Fan connection. Is P/J482 connected to the harness? Go to Step 2. Reconnect the Fan. 3 Check orientation of the Fuser Fan. Does the Fan’s label face into the chute? Go to Step 3. Correct the installation. 4 Test the Fuser Fan. Run the Service Diagnostics Fuser Fan test. Does the Fan operate. Go to Step 6. Go to Step 5. 5 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J48 and P/J482. 2. Check continuity between J48 <=> P483. Go to Step 5. Replace the FAN/PHD/MOT Harness. 6 Check the fan rotation signal. Print one sheet. Is there +3.3 V across P/J48-A12 <=> P/J48-A13? Replace the Engine Control Board. Replace the Fuser Fan.
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