Xerox Phaser 6020

• Code: 016-372
• Description: DRAM Memory Allocation Fail Fax memory allocation error is detected.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 016-500, 016-501, 016-502
• Description: Firmware Errors The firmware download to the printer failed. • 016-500: Erase Flash Err Restart Printer <Erase Flash Error> • 016-501: Can not update application code in FLASH <Download Write Error> • 016-502: Can not update parameters correctly in FLASH <Download Error>
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 016-503 ... 016-507
• Description: E-mail Error An e-mail error has occurred. • 016-503: SMTP Error 016-503 Scan Job Failure Press OK • 016-504: POP Error 016-504 Scan Job Failure Press OK • 016-506: SMTP Login Error 016-506 Scan Job Failure Press OK • 016-507: SMTP Error 016-507 Scan Job Failure Press OK
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 016-718
• Description: Memory Overflow Unable to process the PCL print data because of insufficient memory.
• Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
• Remedy: 1. Reduce the resolution of the print job. does the error persist? Go to step 2 Complete. 2. Verify the controller firmware version. Update to latest version if not at latest version now. Does the error persist? Go to step 3 Complete. 3. Reseat all connections on the IP Board. Does the error persist? Go to step 4. Complete. 4. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 5. Complete. 5. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 016-719
• Description: Decode Error Decode error is detected.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 016-720
• Description: PDL Error The current printing job process cannot be continued because the memory capacity is exceeded.
• Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
• Remedy: 1. Check the memory. Print the Configuration Page to determine the amount of memory installed. Is the print job too large? Divide the print job to fit installed memory. Go to step 2. 2. Reseat all connections on the IP Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 4. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.