Remedy: 1 Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the MCU Board. Does the error persist? Go to step 3. Contact your designated field support for assistance.
Code: 024-371
Description: MCU Comm Error 024-371 Communication has failed between the MCU and IP Boards.
Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
Remedy: 1 Reseat connections to the Image Processor and MCU Boards then cycle system power; Does the error persist? Go to step 2. Complete. 2 Check the Image Processor Harness continuity. Disconnect the I/P Board P/J402 and the MCU Board P/J22. Is the harness damaged? Replace the harness. Go to step 3. 3 Replace the I/P Board. Does the error persist? Replace the MCU Board. Complete
Code: 024-958
Description: Paper Size Mismatch The size of paper in the Main Paper Tray, or Bypass Tray, does not match the specified print size.
Remedy: • Check that the correct paper is in the paper tray. Change the paper if necessary. • Cycle printer power. • If the problem persists, follow this procedure. 1 Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error still occur when printing? Go to step 3. Complete. 3 Does the error persist? Go to step 5. Complete. 4 Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the harness assy rkn sns for continuity. Is the harness damaged? Repair the harness. Go to step 5. 5 Disconnect the MCU Board P/J12. Is the voltage across ground and J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board.
Code: 024-963
Description: No Suitable Paper The Main Paper Tray, or Bypass Tray, has run out of paper, or the size (or type) of paper does not match the specified print size (or type).
Remedy: • Check that the correct paper is in the paper tray. Change, or load, the paper if necessary. • Cycle printer power. • If the problem persists, follow this procedure. 1 Check P/J12 on the MCU Board and P/J120 on the Registration Sensor. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the Harness assy rkn sns for continuity. Is the harness damaged? Repair the harness. Go to step 4. 4 Disconnect the MCU Board P/J12. Is the voltage across ground and J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board.
Code: 027-446
Description: IPv6 Duplicate Duplicate IPv6 addresses detected upon startup.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Remedy: 1 Replace the I/P Board. Does the error persist when the power is turned off and on? Replace the MCU Board. Complete.