Remedy: 1 Check the condition of the paper in the tray. Is the paper crumpled, damaged, damp, or out of specification? Replace the paper. Go to step 2. 2 Check the paper size setup. Does the paper size in use match the size setup by the End Guide or by the driver on the PC? Go to step 3. Replace the paper, or set up the paper size correctly. 3 Does the error occur when the power is turned ON? Go to step 4. Go to step 6. 4 Check for paper in the Fuser at the Exit Sensor Actuator. Is there any remaining paper in the Fuser? Remove the paper, and go to step 5. Go to step 8. 5 Does the error occur when the power is turned ON? Go to step 8. Go to step 6. 6 Enter Service Diagnostics, and from the Engine Test Print menu select Print Test Pattern. Does the error occur? Go to step 7. Problem solved. 7 1. Remove the Paper Exit Cover 2. Check the Exit Pinch Roller by manually turning the Exit Roller. Is the Exit Pinch Roller undamaged, and does it rotate smoothly? Are the Exit Pinch Springs attached? Go to step 8. Replace the Exit Pinch Roller. 8 1. Turn the power ON. 2. Check the Exit Roller for rotation. Does the Exit Roller rotate smoothly during warm up? Go to step 9. Replace the Lower Exit Chute Assembly . 9 Hold the Fuser Assembly open and operate the Exit Actuator by hand. Does Exit Actuator move smoothly? Go to step 10. Replace the Fuser Assembly . 10 Enter Service Diagnostics, and from the Sensor Tests menu select the Exit Sensor (Fuser) test. Does the sensor correctly report its state when the actuator is manually operated? Replace the HVPS/Engine Logic Board . Go to step 11. 11 Measure the voltage across P/J46-5 <=> P/J46-4 while manually operating the Exit Actuator. Does the voltage measure 0VDC when the Exit Actuator is pushed, and 3.3 VDC when released? Go to step 14. Go to step 12. 12 Check the power to Exit Sensor Does the voltage across P/J46-3 <=> P/J46-4 measure 3.3 VDC? Replace the HVPS/Engine Logic Board . Go to step 13. 13 Check the LVPS for continuity between P/J41-1 and P/J 46-3. Is it continuous? Go to “LVPS (Low Voltage Power Supply)”. Replace the LVPS . 14 1. Disconnect P/J11 on the HVPS/Engine Logic Board. 2. Disconnect P/J41 on the LVPS. 3. Check the LVPS Harness Assembly for continuity between J11-10 and J41-7. Is it continuous? Replace the LVPS . Replace the LVPS Harness Assembly .
Code: E4-3
Display: “Jam At Exit; Open Rear Cover To Clear\ Press i”
Remedy: 1 Check the condition of the paper in the tray. Is the paper crumpled, damaged, damp, or out of specification? Replace the paper. Go to step 2. 2 Check the paper size setup. Does the paper size in use match the size setup by the End Guide or by the driver on the PC? Go to step 3. Replace the paper, or set up the paper size correctly. 3 Does the error occur when the power is turned ON? Go to step 4. Go to step 6. 4 Check for paper in the Fuser at the Exit Sensor Actuator. Is there any remaining paper in the Fuser? Remove the paper, and go to step 5. Go to step 8. 5 Does the error occur when the power is turned ON? Go to step 8. Go to step 6. 6 Enter Service Diagnostics, and from the Engine Test Print menu select Print Test Pattern. Does the error occur? Go to step 7. Problem solved. 7 1. Remove the Paper Exit Cover 2. Check the Exit Pinch Roller by manually turning the Exit Roller. Is the Exit Pinch Roller undamaged, and does it rotate smoothly? Are the Exit Pinch Springs attached? Go to step 8. Replace the Exit Pinch Roller. 8 1. Turn the power ON. 2. Check the Exit Roller for rotation. Does the Exit Roller rotate smoothly during warm up? Go to step 9. Replace the Lower Exit Chute Assembly . 9 Hold the Fuser Assembly open and operate the Exit Actuator by hand. Does Exit Actuator move smoothly? Go to step 10. Replace the Fuser Assembly . 10 Enter Service Diagnostics, and from the Sensor Tests menu select the Exit Sensor (Fuser) test. Does the sensor correctly report its state when the actuator is manually operated? Replace the HVPS/Engine Logic Board . Go to step 11. 11 Measure the voltage across P/J46-5 <=> P/J46-4 while manually operating the Exit Actuator. Does the voltage measure 0VDC when the Exit Actuator is pushed, and 3.3 VDC when released? Go to step 14. Go to step 12. 12 Check the power to Exit Sensor Does the voltage across P/J46-3 <=> P/J46-4 measure 3.3 VDC? Replace the HVPS/Engine Logic Board . Go to step 13. 13 Check the LVPS for continuity between P/J41-1 and P/J 46-3. Is it continuous? Go to “LVPS (Low Voltage Power Supply)”. Replace the LVPS . 14 1. Disconnect P/J11 on the HVPS/Engine Logic Board. 2. Disconnect P/J41 on the LVPS. 3. Check the LVPS Harness Assembly for continuity between J11-10 and J41-7. Is it continuous? Replace the LVPS . Replace the LVPS Harness Assembly .
Code: E6-1
Display: “Jam At Rear; Open Rear Cover To Clear\ Press i “
Remedy: 1 Does the error occur when the power is turned ON? Go to step 2. Go to step 4. 2 1. Open the Stacker Rear Cover. 2. Check for paper at the Stacker Actuator. Is there paper at the Stacker Actuator? Remove the paper, and then go to step 3. Go to “Stacker Sensor”. 3 Does the error occur when the power is turned ON? Go to “Stacker Sensor”. Go to step 4. 4 1. Remove the Stacker, then re-install it. 2. Enter Service Diagnostics, and from the Engine Test Print menu select Output Tray, then select Stacker. 3. From the Engine Test Print menu select Print Test Pattern. Does the error still occur when the Stacker is selected as the output tray? Go to step 5. Problem solved. 5 Is the test print being directed to the Standard Output tray instead of the Stacker. Go to “Gate Solenoid Assembly”. Go to step 6. 6 1. Remove the Stacker Cover . 2. Manually turn the Lower Stacker Roller, Upper Stacker Roller, and each gear. Do both rollers and all gears rotate smoothly? Go to step 7. Replace the parts preventing rotation. 7 Check the paper transfer at the Lower Stacker Roller and Pinch Roller: 1. Insert paper between Lower Stacker Roller and Pinch Roller from below the Stacker. 2. Manually rotate Gear 19/37 in the CCW direction. Is the paper transferred smoothly? Go to step 8. Replace the defective parts. 8 1. Enter Service Diagnostics, and from the Motors/Fan Tests menu select the Stacker Motor test. 2. Check the Stacker Motor Assembly Does Stacker Motor Assembly rotate normally? Replace the HVPS/Engine Logic Board . Go to “Stacker Motor Assembly”.
Code: E6-2
Display: “Jam At Stacker; Open Rear Stacker Cover To Clear\ Press i “
Remedy: 1 Does the error occur when the power is turned ON? Go to step 2. Go to step 5. 2 1. Open the Stacker Rear Cover. 2. Check for paper at the Stacker Actuator. Does the paper remain at Stacker Actuator? Remove the paper, and then go to step 3. Go to “Stacker Sensor”. 3 Manually operate the Stacker Actuator. Does the Stacker Actuator move smoothly when you move it? Go to step 4. Replace the Stacker Actuator (“Stacker Sensor and Actuator”). 4 Does the error occur when the power is turned ON? Go to “Stacker Sensor”. Go to step 5. 5 1. Remove the Stacker, then re-install it. 2. Enter Service Diagnostics, and from the Engine Test Print menu select Output Tray, then select Stacker. 3. From the Engine Test Print menu select Print Test Pattern. Does the error still occur when the Stacker is selected as the output tray? Go to step 6. Problem solved. 6 Remove the Stacker Cover , and manually turn the Lower Stacker Roller, Upper Stacker Roller, and each gear. Does the Lower Stacker Roller, Upper Stacker Roller, and all gears rotate smoothly? Go to step 7. Replace the parts preventing rotation. 7 Check the paper transfer at Lower Stacker Roller and Pinch Roller: 1. Insert paper between the Lower Stacker Roller and Pinch Roller from below the Stacker. 2. Manually rotate Gear 19/37 in the CCW direction. Is the paper transferred smoothly? Go to step 8. Replace the defective parts. 8 Check the Stacker Motor Assembly: Enter Service Diagnostics, and from the Motors/Fan Tests menu select the Stacker Motor test. Does the Stacker Motor Assembly rotate normally? Replace the HVPS/Engine Logic Board . Go to “Stacker Motor Assembly”.
Code: E7-0
Display: “Jam At Duplex; Open Duplex To Clear\ Press i “
Description: E7-0 Duplex Jam
Causes: • HVPS/Engine Logic Board • FDR1 AS SUB 150 A4 • Duplex Unit Sensor • Duplex Unit Actuator • Duplex Unit Roller • Pinch Roller • Duplex Unit Motor
Remedy: 1 1. Remove and re-install the Duplex Unit. 2. Enter Service Diagnostics, and from the Engine Test Print menu select Duplex and set to ON. 3. From the Engine Test Print menu select Print Test Pattern. Does the error occur when Test Printing Duplex? Go to step 2. Problem solved. 2 Check the 150-Sheet Feeder for proper installation. Is the feeder installed correctly? Go to step 3. Re-install the 150-Sheet Feeder correctly. 3 1. Remove the Duplex Unit Left Cover . 2. Manually rotate the gears. Do the Duplex Unit Roller and all Gears rotate smoothly? Go to step 4. Replace parts as necessary. 4 1. Open the Duplex Unit Housing Cover and insert paper, and then close it. 2. Manually rotate the upper Roller Gear clockwise and check paper transfer. Is the paper transferred smoothly? Go to step 5. Replace drive parts as necessary. 5 Enter Service Diagnostics, and from the Motors/Fan Tests menu select the Duplex Motor High test. Does Duplex Unit Motor rotate normally? Go to step 6. Go to “Duplex Unit Motor”. 6 Enter Service Diagnostics, and from the Motors/Fan Tests menu select the Duplex Motor Low test. Does Duplex Unit Motor rotate normally? Replace the HVPS/Engine Logic Board . Go to “Duplex Unit Motor”.
Code: E7-1
Display: “Jam At Rear; Open Duplex And Rear Cover To Clear\ Press i “
Description: E7-1 Duplex Jam
Causes: • HVPS/Engine Logic Board • Duplex Unit Sensor • Duplex Unit Actuator • Duplex Unit Roller • Pinch Roller • Duplex Unit Motor
Remedy: 1 Does the error occur when the power is turned ON? Go to step 2. Go to step 4. 2 1. Open the Duplex Unit Housing Cover. 2. Check for paper at the Duplex Unit Actuator Is there paper at the Duplex Unit Actuator? Remove the paper, and go to step 3. Go to “Duplex Unit Sensor”. 3 Does the error occur when the power is turned ON? Go to “Duplex Unit Sensor”. Go to step 4. 4 1. Remove and re-install the Duplex Unit. 2. Enter Service Diagnostics, and from the Engine Test Print menu select Duplex and set to ON. 3. From the Engine Test Print menu select Print Test Pattern. Does the error occur when making twosided test prints? Go to step 5. Problem solved. 5 Check the paper position: Open the Duplex Unit Housing Cover. Does the leading edge of the paper reach the top roller of the Duplex Unit? Go to step 6. Go to “Exit Motor Assembly”. 6 1. Remove the Duplex Unit Left Cover . 2. Manually rotate the gears. Do the Duplex Unit Roller and all Gears rotate smoothly? Go to step 7. Replace parts as necessary. 7 1. Open the Duplex Unit Housing Cover and insert paper, then close it. 2. Manually rotate the upper Roller Gear clockwise and check paper transfer. Is the paper transferred smoothly? Go to step 8. Replace drive parts as necessary. 8 Enter Service Diagnostics, and from the Motors/Fan Tests menu select the Duplex Motor High test. Does the Duplex Unit Motor rotate normally? Go to step 9. Go to “Duplex Unit Motor”. 9 Enter Service Diagnostics, and from the Motors/Fan Tests menu select the Duplex Motor Low test. Does the Duplex Unit Motor rotate normally? Replace the HVPS/Engine Logic Board .