Display: System error: #10-004. Please turn off then on
Description: UI error
Remedy: 1. check the UI connector. 2. If the problem persists, replace the OPE board. 3. If ther problem persists, replace the maina board.
Code: 11
Display: Paper Jam at the top of duplex path
Description: Paper has jammed during duplex printing.
Remedy: 1. Open the side door and remove the jammed paper. 2. If there is not jammed paper but the error message is occurred, check the duplex sensor. (Component Test)
Code: 12
Display: Paper Jam in exit area
Description: Paper has jammed in the fuser area.
Remedy: 1. Open the Side door and remove the jammed paper. 2. If there is not jammed paper but the error message is occurred, check the Exit sensor. (Component Test ->Sensor Read -> Ex value)
Code: 13
Display: Paper Jam in MP tray
Description: Paper misfed from multi-purpose tray.
Remedy: 1. If pick up roller does not rotate , check the pick up clutch. 2. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 3. Check the feed sensor. If it is defective, replace it.
Code: 14
Display: Paper Jam in tray1
Description: Paper has jammed in the feeding area of the tray.
Remedy: 1. If pick up roller does not rotate , check the pick up clutch. 2. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 3. Check the feed sensor. If it is defective, replace it.
Code: 15
Display: Paper Jam in tray2
Description: Paper has jammed in the feeding area of the tray.
Remedy: 1. Open the side door and Tray2 door and remove the jammed paper. 2. If there is not jammed paper but the error message is occured, check the Feed sensor or Hardware. 3. If the paper is feeding by rotating the pick up roller, check the clutch and clutch signal.