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Samsung MultiXpress X4220RX

Error Codes List page 3

 All About this machine
  • Code: A1-5312, A1-5313
  • Description: Motor Failure: #A1-5312. Turn off then on. Call for service if the problem persists
    Motor Failure: #A1-5313. Turn off then on. Call for service if the problem persists
  • Causes: Magenta toner is not supplied normally.
    • A1–5312 : Toner supply is stopped during operation.
    • A1–5313 : Toner is not supplied.
  • Remedy: 1) Open the front cover. If the magenta toner pipe is blocked, open it.
    2) Turn the machine off then on. If the error persists, check the following steps.
    4) If the motor is not operational, measure the magenta motor power with DVM. a) If 24V power is generated, replace the magenta toner supply motor(JC93-00446A). b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02742A).
  • Code: A1-5412, A1-5413
  • Description: Motor Failure: #A1-5412. Turn off then on. Call for service if the problem persists
    Motor Failure: #A1-5413. Turn off then on. Call for service if the problem persists
  • Causes: Cyan toner is not supplied normally.
    • A1–5412 : Toner supply is stopped during operation.
    • A1–5413 : Toner is not supplied.
  • Remedy: 1) Open the front cover. If the cyan toner pipe is blocked, open it.
    2) Turn the machine off then on. If the error persists, check the following steps.
    3) Enter SVC mode. Select the cyan toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0020 : Toner Dispense Motor Cyan
    4) If the motor is not operational, measure the cyan motor power with DVM. a) If 24V power is generated, replace the cyan toner supply motor(JC93-00446A). b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02742A).
  • Code: A1-5512, A1-5513
  • Description: Motor Failure: #A1-5512. Turn off then on. Call for service if the problem persists
    Motor Failure: #A1-5513. Turn off then on. Call for service if the problem persists
  • Causes: Black toner is not supplied normally.
    • A1–5212 : Toner supply is stopped during operation.
    • A1–5213 : Toner is not supplied.
  • Remedy: 1) Open the front cover. If the black toner pipe is blocked, open it.
    2) Turn the machine off then on. If the error persists, check the following steps.
    3) Enter SVC mode. Select the black toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0030 : Toner Dispense Motor Black
    4) If the motor is not operational, measure the black motor power with DVM. a) If 24V power is generated, replace the black toner supply motor(JC93-00446A). b) If 24V power is not generated, Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02742A).
  • Code: A2-1211, A2-1212
  • Description: Fan Failure: #A2–1211 / A2–1212 / A2–1221 / A2–1223. Turn off then on. Call for service if the problem persists
  • Causes: SMPS or Fuser or Duplex or LSU fan is not operational.
    • SMPS fan error : A2–1211 / A2–1212 / A2–1221 / A2–1223
    • Duplex fan error : A2–1521 / A2–1523
    • Fuser fan error : A2–2310 / A2–2311 / A2–2321 / A2–2323
  • Remedy: 1) Turn the machine off.
    2) Remove the rear cover.
    3) Check if the corresponding fan connector is connected correctly.
    4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 100-0260 : SMPS Fan Run • 109-0040 : Fuser Fan Run
    5) If the fan is not operational, measure the fan power. (Red line) a) If 24V power is generated, replace the defective fan. • Fuser Fan : JC31–00161A • SMPS Fan : JC31–00160B b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02742A).
    6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. (Refer to the image in step 5) b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.
  • Code: A2-1221, A2-1223
  • Description: Fan Failure: #A2–1211 / A2–1212 / A2–1221 / A2–1223. Turn off then on. Call for service if the problem persists
  • Causes: SMPS or Fuser or Duplex or LSU fan is not operational.
    • SMPS fan error : A2–1211 / A2–1212 / A2–1221 / A2–1223
    • Duplex fan error : A2–1521 / A2–1523
    • Fuser fan error : A2–2310 / A2–2311 / A2–2321 / A2–2323
  • Remedy: 1) Turn the machine off.
    2) Remove the rear cover.
    3) Check if the corresponding fan connector is connected correctly.
    4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 100-0260 : SMPS Fan Run • 109-0040 : Fuser Fan Run
    5) If the fan is not operational, measure the fan power. (Red line) a) If 24V power is generated, replace the defective fan. • Fuser Fan : JC31–00161A • SMPS Fan : JC31–00160B b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02742A).
    6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. (Refer to the image in step 5) b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.
  • Code: A2-1521, A2-1523
  • Description: Fan Failure: #A2–1521 / A2–1523. Turn off then on. Call for service if the problem persists
  • Causes: SMPS or Fuser or Duplex or LSU fan is not operational.
    • SMPS fan error : A2–1211 / A2–1212 / A2–1221 / A2–1223
    • Duplex fan error : A2–1521 / A2–1523
    • Fuser fan error : A2–2310 / A2–2311 / A2–2321 / A2–2323
  • Remedy: 1) Turn the machine off.
    2) Remove the rear cover.
    3) Check if the corresponding fan connector is connected correctly.
    4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 100-0260 : SMPS Fan Run • 109-0040 : Fuser Fan Run
    5) If the fan is not operational, measure the fan power. (Red line) a) If 24V power is generated, replace the defective fan. • Fuser Fan : JC31–00161A • SMPS Fan : JC31–00160B b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02742A).
    6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. (Refer to the image in step 5) b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.
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